IT Specialist - Clearance Required

LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. The company enhances outcomes for the government in the defense, space, healthcare, and energy sectors by leveraging mission-ready technology, proven expertise in federal deployment, and strategic relationships.

About the role

LMI is seeking an onsite IT Specialist at Fort Bragg, NC to support a Department of War mission partner by delivering responsive end-user support, managing service requests, and sustaining the daily operation of mission-essential information technology services. The specialist will serve as a front-line technical resource for military, civilian, and contractor personnel in a dynamic, mission-focused environment. This position requires an active Secret clearance.

Responsibilities

• Provide Tier 1 and Tier 2 help desk support for end-user hardware, software, accounts, peripherals, and network-access issues.
• Receive, document, prioritize, troubleshoot, escalate, and close service requests using the organization’s approved ticketing system.
• Support account provisioning, password resets, group membership, permissions, email access, and other identity-management actions in accordance with established policy.
• Install, configure, image, issue, recover, and troubleshoot government-furnished workstations, laptops, mobile devices, printers, monitors, docking stations, and related peripherals.
• Diagnose Microsoft Windows and Microsoft 365 issues, including Outlook, Teams, Word, PowerPoint, Excel, OneDrive, and SharePoint.
• Assist users with network connectivity, virtual private network access, approved remote-access tools, common access card authentication, and endpoint-security requirements.
• Maintain accurate asset, user, ticket, configuration, warranty, and disposition records.
• Coordinate unresolved incidents and service requests with enterprise service desks, network administrators, cybersecurity personnel, system administrators, and external service providers.
• Support equipment refreshes, software updates, vulnerability-remediation actions, and approved configuration changes.
• Develop and maintain troubleshooting guides, standard operating procedures, knowledge-base articles, and user-reference materials.
• Provide technical support for meetings, video teleconferences, briefings, command-post activities, and other mission events.
• Identify recurring technical issues and recommend practical improvements to support processes, user training, and service delivery.
• Protect sensitive information and comply with all cybersecurity, acceptable-use, records-management, and property-accountability requirements.

Requirements

• Active Secret security clearance.
• Prior service in a U.S. Army 25-series military occupational specialty.
• Willing to work onsite at Fort Bragg, NC.
• Minimum of four years of experience providing information technology help desk, desktop support, or end-user support services.
• Experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
• Experience installing, configuring, imaging, troubleshooting, issuing, and recovering end-user computing equipment.
• Experience using an enterprise ticketing or service-management system to document and track incidents and service requests.
• Working knowledge of user accounts, permissions, common access card authentication, network connectivity, virtual private networks, printers, and peripheral devices.
• Current DoD 8570/8140-compliant baseline certification appropriate for the position, such as CompTIA Security+.
• Ability to explain technical issues clearly to users with varying levels of technical proficiency.
• Strong customer-service, communication, organization, and documentation skills.
• Ability to work effectively with military personnel, government civilians, contractors, and enterprise support organizations.
• Ability to lift and move information technology equipment weighing up to 50 pounds.

Qualifications

• Bachelor’s degree in information technology, cybersecurity, information systems, or a related discipline (preferred).
• Information Technology Infrastructure Library (ITIL) Foundation certification (preferred).
• Microsoft, Cisco, or other relevant technical certification (preferred).
• Experience supporting secure networks, deployable communications, tactical environments, or U.S. Special Operations Forces (preferred).

Skills

• Customer-focused technical support
• Incident and service-request management
• Endpoint installation and troubleshooting
• Microsoft 365 and Windows administration
• Technical documentation and knowledge management
• Accountability, responsiveness, and attention to detail

Pay

Target salary range: $82,000 - $136,900

Schedule

This is an onsite position located at Fort Bragg, NC.