IT Specialist

About the role

We are looking for an IT Specialist to support the day-to-day technology needs of our office and manufacturing teams. This role is responsible for keeping our employees productive by providing hands-on IT support, maintaining company devices and networks, and helping ensure our business applications run smoothly.

Responsibilities

• Provide day-to-day technical support for employees across our office and manufacturing environments
• Set up, configure, and maintain Windows and Mac computers, printers, tablets, mobile devices, and shared workstations
• Troubleshoot hardware, software, networking, Wi-Fi, VPN, and email issues
• Support Microsoft 365, Google Workspace, and other business applications
• Create and manage user accounts, passwords, permissions, and device inventory
• Aid with employee onboarding and offboarding
• Install software, perform updates, and maintain endpoint security
• Cook with outside vendors when additional technical support is needed

Infrastructure & Systems

• Maintain wired and wireless network infrastructure
• Aid with device management, software licensing, and hardware inventory
• Support remote access solutions and endpoint management
• Help ensure company technology remains secure, reliable, and up to date

Business Applications

• Support users of Epicor Kinetic ERP, HubSpot CRM, Shopify, and other business systems
• Help troubleshoot application issues and coordinate with vendors when appropriate
• Maintain accurate data across business applications
• Aid with testing new features and documenting system processes

AI & Continuous Improvement

• Explore practical AI tools that improve employee productivity
• Avoid automating repetitive tasks and improve internal workflows
• Aid employees with adopting new technology and AI solutions
• Identify opportunities to improve efficiency across departments

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field, or equivalent practical experience
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Strong organizational skills and attention to detail
• Ability to learn new technologies quickly
• Positive, team-oriented attitude