IT Specialist

About the role

Reports to: Business Associate/Operations

Hours: Part-time

Responsibilities

• Addressing user tickets regarding hardware, software and networking issues
• Walking staff through installing applications and computer peripherals
• Asking targeted questions to diagnose problems
• Guiding users with simple, step-by-step instructions
• Conducting remote troubleshooting
• Supporting technology inventorying and warranty processes
• Testing alternative pathways until an issue is resolved
• Customizing desktop applications to meet user needs
• Recording technical issues and solutions in logs and creating technical documentation and manuals
• Directing unresolved issues to the next level of support personnel
• Following up with clients to ensure their systems are functional
• Reporting customer feedback and potential product requests
• Any other job-related duties assigned by management

Requirements

• Unwavering commitment to Ambition Prep’s mission, students, families, and community through the implementation of policies and procedures
• Belief that every student can learn at an advanced level regardless of race, culture, or socioeconomic status
• Ability to efficiently adapt in an ambiguous, fast-paced, start-up environment
• Team oriented with a professional level of growth mindset, maturity, flexibility, promptness, commitment, and organization
• Receptive to constructive feedback with the ability to remodel positive behavior precisely and effectively keeping the common goal of every student in mind

Qualifications

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role required
• Bachelor’s Degree preferred
• Successfully pass a background check required
• US Authorization to work
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude