IT Sourcing & Enterprise Services Manager, Digital & Technology Services

About the role

Alvarez & Marsal's Corporate Performance Improvement practice is seeking an IT Sourcing & Enterprise Services Manager to rapidly identify and execute against commercial infrastructure sourcing opportunities for clients operating complex, multi-vendor technology environments. This role combines vendor strategy assessment, contract optimization, and enterprise services management to drive material cost reduction, vendor consolidation, and SLA/service quality improvement.

Responsibilities

• Rapid sourcing opportunity assessment - analyze existing vendor contracts, spend, SLAs, and service delivery to identify material cost reduction, consolidation, and performance improvement opportunities
• Commercial opportunity execution - lead vendor negotiations, contract drafting, SLA redesign, and implementation to capture identified savings and improve service quality
• Spend and contract analysis - conduct detailed review of existing contracts, service levels, pricing structures, and vendor performance; model alternative sourcing approaches and financial impact
• Software and hardware asset management - audit licensing utilization, identify optimization opportunities, negotiate volume discounts and licensing terms with vendors
• Vendor relationship management - establish and maintain strategic vendor partnerships; define and enforce KPIs; escalate performance gaps; assess compliance against contractual terms
• SLA definition and governance - develop service level agreements aligned to business requirements; establish measurement frameworks; track vendor accountability against KPIs
• Contract and process documentation - maintain templates, best practices, case studies, and playbooks; build institutional knowledge of vendor terms, pricing, and negotiation outcomes
• Cross-functional coordination - partner with procurement, finance, legal, and operations to align on sourcing strategy and execution; influence across internal and client stakeholders
• Support practice development through internal training, case study development, and team capability building

Requirements

• 8-12+ years of professional experience in IT commercial contracting, software asset management, vendor management, or sourcing advisory roles
• Proven track record of successfully identifying and executing commercial sourcing opportunities with quantified savings (cost reduction, vendor consolidation, license optimization)
• Experience at a consulting firm (Big Four, boutique advisory, or top tech services firms) or in-house at large global technology organizations
• Bachelor's degree in Business, Computer Science, IT, Law, or related field
• Comfortable with travel up to 80%

Skills

• Commercial contract development, review, and negotiation across IT services, software, cloud, infrastructure, and professional services contracts
• Software and hardware asset management - licensing optimization, usage analysis, vendor relationship management across enterprise platforms (SAP, Oracle, Salesforce, Microsoft, etc.)
• Vendor selection, RFP management, competitive bidding, and negotiation (buy-side or sell-side IT services contracting)
• Spend analysis, cost modeling, and identification of sourcing savings opportunities (vendor consolidation, licensing optimization, rate reduction)
• Service level agreement (SLA) definition, measurement, and vendor performance management against contractual KPIs
• Multi-vendor ecosystem management and vendor accountability governance across infrastructure, cloud, and application domains
• Contract governance frameworks and best practices (buy-side and sell-side); legal/procurement partnership
• AI-assisted contract and document discovery for rapid opportunity identification and risk assessment
• Consulting or advisory delivery experience evaluating technology sourcing and commercial terms for enterprise clients

What distinguishes a great candidate

• Has designed and led large-scale infrastructure and network modernization programs—not just operated existing systems
• Understands the dependency between infrastructure readiness and application modernization success
• Can work across infrastructure, security, operations, and business teams
• Brings AI-assisted infrastructure analysis into the delivery toolkit as standard practice
• Comfortable designing for hybrid and multi-cloud environments without being prescriptive about platform choice

Benefits

• Healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages
• 401(k) retirement savings plan with annual discretionary contribution from Alvarez & Marsal
• Paid time off including vacation, personal days, 72 hours of sick time, ten federal holidays, one floating holiday, and parental leave (amount varies based on tenure and role type)
• Robust performance development process promoting continuous learning and career advancement
• Top-notch training and on-the-job learning opportunities

Pay

The salary range for Manager is $135,000 - $160,000 annually and Director is $150,000 - $210,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program based on individual and firm performance.