IT Site Support Specialist

Responsibilities

• Deploy, maintain, and support modern devices, cloud-connected systems, and network upgrades
• Aid in reducing legacy systems and improving standardization across sites
• Enforce security-by-design practices (patching, MFA, endpoint protection, user awareness)
• Support asset accuracy and compliance activities locally
• Provide responsive, reliable support aligned to Service Level Agreements (SLAs)
• Drive user satisfaction, self-service adoption, and continuous improvement
• Support local tools (Power Platform, reporting, integrations)
• Encourage automation and improved workflows
• Bridge global IT and local business needs
• Support digital initiatives (shopfloor tech, collaboration tools)

Requirements

• 1-3 years of experience in IT support, site support, or a related technical role
• Hands-on experience troubleshooting and resolving IT issues at the site level
• Strong ability to diagnose and resolve hardware, software, and network-related issues
• Practical knowledge of IT support processes and tools
• Working knowledge of Microsoft Intune is a strong advantage
• Excellent customer service skills with a user-focused mindset
• Strong verbal and written communication skills for effective on-site support
• Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred but not mandatory)
• Relevant certifications such as ITIL or equivalent are considered beneficial