IT Site Support Manager

Job Summary

In this role, you'll drive reliable IT support for vital production systems, lead high-performing teams, strengthen operational resilience, and ensure technology enables safe, efficient, and uninterrupted manufacturing performance.

About the Role

We are seeking an IT Site Support Manager who will lead IT operations at our Hopkinsville, KY manufacturing facility. This role is accountable for end-to-end site IT support within a 24/7 production environment, ensuring high system availability, rapid issue resolution, and strong alignment between technology capabilities and manufacturing priorities.

Responsibilities

• Leading site IT operations: Owning IT services supporting plant operations, including production control systems, scheduling platforms, shop-floor applications, and user-facing technologies.

• Maintaining the availability and performance of critical production systems, including Blue Yonder, TrakSYS, and related manufacturing technologies.

• Aligning IT priorities with production objectives, operational needs, and key performance indicators.

• Leading incident response and operational support: Leading blocking issue solving, diagnosing core problems, and delivering solutions for production-impacting issues.

• Advancing continuous improvement: Identifying and implementing opportunities to improve service reliability, support processes, user experience, and operational efficiency.

• Ensuring reliable support for networks, hardware, audiovisual systems, and end-user devices across the site.

• Coordinating upgrades, patches, deployments, and technology enhancements while minimizing production disruption.

• Delivering manufacturing technology projects: Leading implementations, integrations, testing, organizational change, and deployment activities that support business objectives.

• Leading and developing support teams: Establishing clear priorities, accountability, coverage models, and service expectations within a 24/7 manufacturing environment.

• Handling vendor partnerships: Ensuring service quality, performance standards, and service-level commitments are consistently achieved.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent experience will also be considered.

• 8+ years of IT support experience, including leadership responsibility within manufacturing, industrial, or production environments.

• Experience supporting Manufacturing Execution Systems (MES), Manufacturing Operations Management (MOM) platforms, and shop-floor applications.

• Experience working with Blue Yonder, TrakSYS, or similar manufacturing systems in a production environment.

• Knowledge of manufacturing operations, production processes, and IT/OT integration concepts.

• Shown success leading incident management, root cause analysis, and resolution of complex technical issues.

• Prominent communication skills with the ability to translate technical concepts into business impact and influence collaborators.

• Experience leading teams, vendors, and opposing priorities within a fast-paced operational environment.

• Knowledge of IT service management practices and tools, including platforms such as ServiceNow.

• Experience with Lean Manufacturing, Kaizen, continuous improvement methodologies, and/or relevant IT certifications such as ITIL, CompTIA, or Microsoft certifications.

Qualifications

• The starting salary is based on but not limited to experience, knowledge, and qualifications in determining compensation decisions.

• The Salary Range for this position is: $119,600.00 - $173,450.00.