IT Site Support Engineer

About the Role

We are seeking a highly skilled IT On-Site Support Engineer to provide technical expertise with a strong emphasis on executive-level support and audio/video teleconferencing systems. This role ensures a flawless technology experience for executives and associates, particularly in communication and collaboration tools.

Responsibilities

• Offer personalized and responsive IT support to C-level executives and other high-ranking personnel, including device setup (laptops, mobile devices) and swift resolution of software/hardware issues.
• Provide timely support for all service requests and incidents, documenting activities in the ticketing system and communicating status updates.
• Diagnose and resolve hardware and software problems, prioritizing rapid response for executive staff.
• Coordinate with the IT team to escalate and resolve complex technical issues, including LAN, WAN, and special applications.
• Oversee and maintain audio/video conferencing systems, troubleshooting issues during meetings and collaborating with external vendors for equipment configuration.
• Train and guide executives and staff on effective use of audio/video conferencing and collaboration tools.
• Perform maintenance activities to validate IT equipment inventory and ensure resource availability.
• Ensure IT system usage and changes, including teleconferencing tools, adhere to security and compliance standards.
• Assist in implementing data protection and backup procedures.
• Create and maintain documentation for troubleshooting, equipment setup, and user guides.
• Collaborate with the IT team and other departments to streamline technology processes and drive improvements.
• Travel approximately 10-25%, including some overnight travel, and perform other assigned duties.

Requirements

• Minimum Associate Degree in IT or equivalent work experience.
• Proven experience in providing executive-level IT support.
• Certification in relevant methodologies and technologies (e.g., ITIL, Microsoft 365, Microsoft Teams) is desirable.

Skills

• Strong expertise in audio/video conferencing systems and tools (e.g., Microsoft Teams).
• Exceptional troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and prioritize tasks effectively.
• High level of ethical behavior and confidentiality, especially with sensitive information.
• Respectful demeanor promoting a positive and professional work environment.