IT Site Specialist

About the role

We’re looking for an IT Site Specialist to join our IT Team at Ramp based in our San Francisco office. This is a full-time on-site role that blends hands-on, in-person site support with ownership of our core SaaS application stack, and we weigh both sides equally.

On the site side, you’ll be the primary IT presence in SF — owning deskside support, onboarding/offboarding, endpoint and AV support, and office inventory. On the application side, you’ll administer the tools the whole company depends on — Okta, Google Workspace, Slack, JAMF, and a growing set of SaaS platforms — owning provisioning, access, portfolio, renewals, integrations, and automation.

We’re looking for someone who takes pride in running a smooth on-the-ground operation while also thinking like a systems owner who scales IT through automation and sound identity practices.

Responsibilities

• Provide in-person support at our San Francisco office 5 days/week, acting as the site’s primary IT point of contact.
• Perform IT Support Specialist (L4) duties, encompassing all responsibilities of the IT Support Specialist role.
• Provide deskside/walk-up support and resolve IT tickets end-to-end.
• Handle advanced troubleshooting and internal escalation before handoff to Pod 2 – IT Engineering.
• Triage and field support requests across tickets, email, Slack, and the team-it-ops and help-it distros; proactively work to minimize volume and improve SLAs.
• Direct and review Serval (AI support agent) workflow runs — step in when automated resolution fails, and contribute workflow builds and guidance improvements.
• Coordinate application onboarding/offboarding tied to lifecycle events (joiner/mover/leaver) — provisioning, deprovisioning, and access changes across the SaaS stack.
• Administer core applications (Okta, Google Workspace, Slack, JAMF, and other SaaS tools): user lifecycle, group/role management, and SSO/SCIM integrations.
• Own application portfolio management — seat counts, usage tracking, and license optimization.
• Manage SaaS renewals — tracking contract dates and coordinating renewals/cancellations.
• Partner with Pod 3 on SaaS App Strategy execution from an operational/usage standpoint.
• Build and maintain integrations and automations to reduce manual work and enforce least-privilege access.
• Manage on-site hardware inventory, lifecycle, and procurement coordination — stock levels, reorder requests, and coordinating with fulfillment vendors (e.g., Firstbase, SHI, CDW, Amazon).
• Support AV/conference room reliability in the SF office.
• Take ownership of small and large projects, partnering with internal and external teams to deliver.
• Perform recurring audits on application licenses, access, and hardware; drive remediation.
• Create technical and user-facing documentation; push the team toward industry best practices.
• Be an advocate for our users — understand their challenges and remove blockers with empathy.

Requirements

• Minimum 4 years of technical experience in an enterprise-size organization, with hands-on experience in both on-site IT support and SaaS/application administration.
• Strong knowledge of our core tech stack: Okta, Google Workspace, Slack, JAMF, and modern SaaS tools.
• Solid understanding of User Lifecycle Management, identity/access management, and least-privilege principles.
• Experience with SSO/SCIM provisioning and building integrations or automations across SaaS platforms.
• Experience managing SaaS application portfolios, license optimization, and vendor renewals.
• Experience with deskside support, ticket resolution, and knowing when to escalate to an engineering team.
• Comfort owning the physical site experience — endpoint troubleshooting, AV, and inventory — alongside back-end application administration.
• Strong attention to detail, execution-oriented, and comfortable owning ambiguous, cross-functional work.

Nice-to-Haves

• Experience in high-growth startups.
• Experience managing macOS/Windows in hybrid/remote environments.
• Scripting/automation experience (e.g., Python, API integrations, workflow tools).
• Experience with AI-assisted support tooling and workflow automation (e.g., Serval or similar).
• Experience coordinating hardware procurement with fulfillment vendors (e.g., Firstbase, SHI, CDW).
• Okta Certified Professional / Administrator.
• Slack Certified Admin.
• Google Workspace Administrator experience.

Benefits

Available To All Full-time Ramp Employees (Global)

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend

United States

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation support to NYC or SF (as needed)

Canada

• Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
• Employee Assistance Program and virtual care through Lumino Health

United Kingdom

• Private medical insurance through Freedom Elite
• Virtual GP and at-home care via eMed x Livi
• Workplace pension through Penfold, with salary sacrifice option
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay