IT Site Leader

About the role

We are looking for a IT Site Leader who will be responsible for providing customer-focused end user support at our Charlotte office. This is a great opportunity for someone who possesses advanced knowledge of Microsoft O365 digital solutions including Power platform to contribute across all phases of the software development life cycle.

Responsibilities

• Provide customer-focused end user support at our Charlotte office.
• Contribute to the software development life cycle using advanced knowledge of Microsoft O365 digital solutions including Power platform.
• Communicate effectively with Rio Tinto colleagues in both technical and non-technical manner.
• Maintain and improve existing Power Platform and Microsoft O365 processes.
• Monitor and collect feedback for site services and support for the Charlotte location.
• Facilitate process improvement by identifying areas and processes within the support business area where Power Platform and Microsoft O365 can be better leveraged.
• Perform installs, moves, adds, and changes for Rio Tinto Standard Hardware and Software.

Requirements

• A commitment to the safety of yourself and your team.
• Experience with Mobile Device Administration/Support - iOS/Android Intune.
• Experience installing and supporting database and application servers, Windows PCs, and networking hardware (switches, routers, Wi-Fi).
• Thoroughly knowledgeable for all Microsoft Office O365 technologies as well as learning functions (Microsoft Learn).
• Proficient knowledge in Power Platform and app development processes.
• Knowledgeable in Windows OS and Active Directory.
• Understanding of Endpoint and mobile device management.
• Understanding of IP networking and networking protocols.
• Understanding of Telephony and voicemail administration.
• Understanding of Teams/Live Event/Collaboration room administration, training, and support.
• Understanding of Microsoft Office M365 Productivity Suite and related apps (Teams, Forms, Visio).
• Understanding of Microsoft SCCM/Azure.

Qualifications

• Advanced knowledge of Microsoft O365 digital solutions including Power platform.
• Experience with Microsoft Office O365 technologies as well as learning functions (Microsoft Learn).
• Experience with Power Platform and app development processes.
• Experience with Windows OS and Active Directory.
• Experience with Endpoint and mobile device management.
• Experience with IP networking and networking protocols.
• Experience with Telephony and voicemail administration.
• Experience with Teams/Live Event/Collaboration room administration, training, and support.
• Experience with Microsoft Office M365 Productivity Suite and related apps (Teams, Forms, Visio).
• Experience with Microsoft SCCM/Azure.

Skills

• Customer service skills.
• Technical expertise in Microsoft O365 and Power Platform.
• Problem-solving and decision-making skills.
• Collaborative and team-oriented approach.

Benefits

Be recognized for your contribution, your thinking and your hard work, and go home knowing you’ve helped the world progress.

A work environment where safety is always the number one priority.

Competitive base salary reflective of your skills and experience with an annual incentive bonus.

Access to top-tier family-friendly health programs including medical, prescription drug, dental, vision, life insurance coverage, and various voluntary benefits.

Excellent retirement plan including up to 6% defined company contribution; Generous 401k matching program.

Attractive share ownership plan.

Comprehensive leave policies which cover all the moments that matter in life PTO (paid time off), paid holidays, and paid bereavement leave.

A generous parental leave policy, which ensures you’re able to spend quality time with your new family.

Discount programs for leisure purposes and access to Virgin Pulse with incentives supporting your wellbeing.

Access to our Employee Assistance Program (EAP), which provides confidential counselling or expert guidance for you and your family to help get through life’s challenges.

Pay

Competitive base salary reflective of your skills and experience with an annual incentive bonus.

Schedule

Flexible schedule to accommodate the needs of the position and the employee.