IT Services Engineer IV

Position Summary

The IT Services Engineer IV will demonstrate advanced troubleshooting skills, possess a passion for customer service, and maintain a true desire to deliver results with a sense of urgency, utilizing best practices, technical skills, technical experiences, common sense, and best judgment.

Essential Duties & Responsibilities

• Architect advanced IT solutions.
• Design, install and support server, storage and networking systems for our customers
• Provide IT generalist support to customers while building greater technical understanding and awareness.
• Document and resolve incoming service requests and alerts, including escalations and manufacturer support.
• Collaborate with colleagues to achieve superior customer service.
• Create and publish documentation in the knowledge base.
• Contribute to and maintain system, installation, and configuration standards and procedures.
• Share newly acquired information with peers to improve support team capabilities.
• Comply with internal security controls and procedures for Loffler and customers.
• Provide mentoring and training of other engineers.
• Approach technical issues with root cause discovery and resolution in mind.
• Pursue mastery of an identified IT specialty that provides teammates a go-to resource.
• Act as technical lead on projects.
• Assist with development of Loffler product stack.
• Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written.
• Other related duties as assigned.

Qualifications/Requirements

• Minimum of three days in office
• Strong attention to detail and follow through skills.
• Excellent customer service, communication, and troubleshooting skills.
• Demonstrate excellence in time management and organizational skills.
• Aptitude for creative and alternative solutions.
• Strong desire to learn, demonstrating independent initiative in seeking new knowledge.
• Strong team player.
• Good judgment and technical common sense.
• Proficient in server and workstation hardware, operating systems, and software.
• Strong understanding of networking.
• Understanding of cabling and cabling termination.
• Advanced technical skills across a wide range of products within our product stack.
• Advanced competency in standing up new servers in complex environments and migrating Windows domains.
• Advanced competency in Exchange administration and O365 migration experience.
• Experience configuring Wi-Fi solutions within our product stack.
• Advanced system and server administration skills.
• Strong proficiency in VMWare.
• Experience administrating routing, switching, and fault-tolerance solutions.
• Experience deploying ISCSI and Fiber Channel SANs.
• Proficiency in designing and implementing virtualization stacks.
• Advanced proficiency in firewalls and network security including NAT and traffic rules.
• Proficiency with wireless systems and site surveys.
• Experience with Office 365.
• Experience with Microsoft Azure.
• Candidates must possess a valid driver's license, maintain an acceptable driving record, and provide proof of minimum auto insurance coverage as required by state law.

Education/Experience

• Bachelor's or master's degree in IT or related technical field (i.e. Computer Science, Engineering) and/or 5-10 years IT support experience.
• Intermediate or advanced level technical certification(s) required.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Why Work for Us?

• Top Workplace
• Career Advancement
• Employer Paid Life Insurance and Disability
• Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave
• Benefits Package including FSA, Medical, Dental, and Vision
• 401K with Employer Match
• Tuition Reimbursement

Work Conditions

• High energy position dealing with clients on a daily basis.
• Requires occasional evening and/or weekend work for both scheduled and on-call activities.
• Ability to lift 40 pounds.

Loffler Core Values

• Positive Attitude: Be Part of the Solution. Motivate Others. Put Extra Effort in All You Do. Everything You Do Matters. Be a Team Player. Don't Fear Failure.
• Integrity: Live the Mission. Be Honest. Deliver on Commitments. Do What is Right. Be Someone Others Can Trust and Count On. Honor Commitment.
• Innovation: Be a Visionary. Welcome New Ideas. Work Smarter. Challenge the Status Quo. Welcome Challenge. Be Committed to Operational Excellence.
• Customer First Focus: Exceed Expectations. Delight Our Clients. Bring Value Every Day. Always Do a Good Job.
• Professionalism: Commit to Excellence. Learn & Improve. Looks and Words Matters. Every Interaction is an Opportunity to Exceed Expectations. Treat Others with Kindness and Respect. Best in Industry; Field Expert.
• Drive for Results: Performance-Orientated. Hard-Working. Refuse to Lose. Accountable. Set Goals to Manage Yourself to Success.

Loffler Companies is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.