IT Service Support Analyst

About the role

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s). The Infrastructure, Operations & Cloud organization delivers technology solutions that support Schwab employees and the client experience. Within this organization, the National Service Desk provides front-line support that restores service, resolves technology issues, and connects employees with specialized teams when additional expertise is needed. As an IT Service Support Analyst, you will provide level-one phone and chat support, troubleshoot end-user devices and applications, manage incidents and service requests, and communicate clear status updates. Your sound decision-making and problem-solving skills will help deliver timely resolutions while maintaining a positive support experience. You will collaborate with users and technical teams, apply established procedures and knowledge resources, and adapt to changing priorities in a service-focused environment. The role begins onsite for the first 90 days, providing an opportunity to build technical