IT Service Management & Platform Owner

Description

For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

Department Detail

• Operations (networking/routing, servers, storage, security cameras, telephony)
• Service Desk (end-user hardware and software management/support, event support, general IT assistance)
• Cybersecurity (threat defense, monitoring/analysis, awareness, and compliance)
• Enterprise Solutions (application and web development, data visualization, report writing, database management)
• Enterprise Solutions Support (Donor/CRM, Financial, HR, and other ERP type solutions support)

Job Summary

This position is responsible for owning and managing the ministry’s corporate work and project management platform, ensuring it is governed, configured, and continuously improved to support ministry operations, project delivery, and cross-department collaboration. The role serves as the primary platform owner, establishing standards, usage models, and lifecycle management for enterprise work management tools. In addition, this position owns and operates the IT Change Enablement process, including leadership of the IT Change Advisory Board (CAB), ensuring changes are evaluated, approved, communicated, and implemented in alignment with ITIL best practices, organizational risk tolerance, and ministry priorities.

Mission Statement

Continuing the lifelong work of Billy Graham, the Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministry of Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the church and others to do the same.

Statement of Faith

These core beliefs make up the foundation upon which all our ministry endeavors are based. We believe the Bible to be the inspired, the only infallible, authoritative Word of God revealing the love of God to the world. (1 Thessalonians 2:13; 2 Timothy 3:15-17; John 3:16). We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit. (Matthew 28:19; John 10:30; Ephesians 4:4-6). We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. (Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15). We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. Furthermore, we believe that God will reward the righteous with eternal life in heaven, and that He will banish the unrighteous to everlasting punishment in hell. (Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7). We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life. (John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16-18; Ephesians 6:12; Colossians 2:6-10). We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment. (1 Corinthians 15:51-57; Revelation 20:11-15). We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church. (1 Corinthians 12:12, 27; Ephesians 1:22-23). We believe that the ministry of evangelism (sharing and proclaiming the message of salvation only possible by grace through faith in Jesus Christ) and discipleship (helping followers of Christ grow up into maturity in Christ) is a responsibility of all followers of Jesus Christ. (Matthew 28:18-20; Acts 1:8; Romans 10:9-15;1 Peter 3:15). We believe God’s plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made for each other. God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society. For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female. (Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9). We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism. (Matthew 9:35-38; 22:37-39, and 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15). We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen. (Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10). We believe God wonderfully and immutably creates each person a biological male or female. These two distinct, but complementary sexes together reflect the image and likeness of God. Rejection of one’s biological sex is a rejection of God’s merciful design and creative order. (Genesis 1:26-27; Mark 10:6; 1 Corinthians 6:9; Deuteronomy 22:5).

Job Specifications

• Bachelor-level degree in IT, Project Management, or other relevant field, or equivalent experience.
• Minimum 3 years’ experience administering or owning enterprise platforms supporting project management, work management, or IT service management.
• Proficient knowledge of ITIL, Agile, and Waterfall methodologies.
• Advanced knowledge of MS Office and Visio is strongly preferred.
• Able to translate customer needs and requirements into customized system configurations that meet critical business needs.
• Able to write reports, business correspondence, and procedures in a clear and professional manner.

Physical/Mental Demands

Desire to work in a fast-paced, progressive IT department. Ability to adapt quickly and effectively to changing priorities or circumstances. Consistently demonstrate a high level of integrity and professionalism. Must be able to maintain confidentiality and security through established protocols. Ability to work extended weekday and weekend hours as needed.

Working Conditions

Work is typically performed in a conventional office and technology environments. Duties involve working closely with others, under pressure, and through interruptions. Some domestic travel may be required.

Ministry Requirements

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ.
• Faithfully upholds BGEA in prayer.
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits.
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations.
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence.

Essential Duties And Responsibilities

• Provides administration, configuration, and operational support for enterprise work and project management platforms.
• Designs and maintains workflows, automation rules, data structures, dashboards, and integrations to support project delivery and operational work.
• Translates business and operational requirements into scalable platform solutions that support governance, visibility, and efficiency.
• Led and facilitates IT Change Advisory Board (CAB) meetings, including agenda preparation, change review, risk assessment, approval decisions, and follow-up actions.
• Ensures change records, communications, and approvals are properly documented and auditable.

Marginal Duties and Responsibilities

• Trains authorized users of the project management platform as needed.
• Researches new technologies to identify future solutions or complimentary software packages to improve and enhance the existing line of business software solutions.
• Other projects and duties as assigned.

Skills and Knowledge

• Bachelor-level degree in IT, Project Management, or other relevant field, or equivalent experience.
• Minimum 3 years’ experience administering or owning enterprise platforms supporting project management, work management, or IT service management.
• Proficient knowledge of ITIL, Agile, and Waterfall methodologies.
• Advanced knowledge of MS Office and Visio is strongly preferred.
• Able to translate customer needs and requirements into customized system configurations that meet critical business needs.
• Able to write reports, business correspondence, and procedures in a clear and professional manner.

Physical/Mental Demands

• Desire to work in a fast-paced, progressive IT department.
• Ability to adapt quickly and effectively to changing priorities or circumstances.
• Consistently demonstrate a high level of integrity and professionalism.
• Must be able to maintain confidentiality and security through established protocols.
• Ability to work extended weekday and weekend hours as needed.

Working Conditions

• Work is typically performed in a conventional office and technology environments.
• Duties involve working closely with others, under pressure, and through interruptions.
• Some domestic travel may be required.

Ministry Requirements

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ.
• Faithfully upholds BGEA in prayer.
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits.
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