IT Service Desk Technician

About the role

UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. Join us today as we evolve with the rapidly changing technology landscape.

Responsibilities

• Provide responsive technical support and IT services to local and global users, ensuring reliable operation of hardware, software, network, and facility access systems.
• Troubleshoot technical issues, utilizing various tools and methodologies to identify root causes and implement solutions.
• Install, configure, and maintain computer hardware components such as desktops, laptops, printers, and peripherals.
• Install, configure, and update operating systems, software applications, and drivers as needed.
• Create, modify, and deactivate user accounts across various systems and applications, ensuring security and access control.
• Aid in the setup, configuration, and maintenance of local area networks (LANs), wide area networks (WANs), and other network infrastructure components.
• Manage door access system, CCTV, and employee's clocking system.
• Assist in tasks & projects assigned by local and corporate.
• Maintain accurate documentation of IT systems, procedures, and configurations, and share knowledge with team members and end-users.
• Conduct training sessions and provide user education on IT best practices, tools, and procedures to enhance productivity and security awareness.
• Liaise with IT vendors and service providers to procure hardware, software, and services, and coordinate support and maintenance activities as necessary.
• Propose and implement improvements to enhance efficiency and effectiveness.
• Manage and prioritize incoming support tickets and service requests, ensuring timely resolution and effective communication with stakeholders.
• Ensure compliance with organizational policies, procedures, and industry standards related to IT security, data privacy, and service delivery.
• Provide excellent customer service by communicating effectively, empathizing with users' concerns, and striving to exceed expectations in resolving issues and meeting needs.

Qualifications

• Bachelor’s degree (or equivalent experience) in computer science or related field.
• ITIL v4 Foundation, CompTIA A+, Microsoft Fundamentals, Microsoft Md-102 preferred.
• 3+ Years of experience.
• Organized and meticulous.
• Good coordination and interpersonal skills.
• Good team player and able to work with minimal supervision.
• Experience in Microsoft Office 365, Windows 10, Windows 11, Server OS.
• Experience in desktop/laptop hardware.
• Mac support experience is a plus.
• Apple product experience is a plus.
• Demonstrated ability to support networked printers, photocopiers, scanners, and multifunction devices.
• Barcode printer setup and label design is a plus.
• Knowledge in Active Directory, LANs, Data Backup, Print Server.
• Basic knowledge of VOIP systems.
• Basic knowledge of physical Ethernet cabling.
• Basic knowledge of shared storage (NAS/SAN).
• Basic knowledge of ethernet networks.
• Customer orientated with positive working and pleasant attitude.
• Ability to work in cleanroom environment.
• Ability to manage priorities and expectations in a fast-paced environment.
• Good documentation skill.
• Requires lots of walking within the premise and carrying IT equipment as required.

Benefits

Ultra Clean Technology is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations. Equal Opportunity Employer.