IT Service Desk Technician

We're hiring a Desktop Support Technician for a long-term contract role in NE Portland, OR.

Responsibilities

• Provide technical support and serve as the escalation point for complex hardware, software, operating system, network, and application issues while meeting established SLAs.
• Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, servers, enterprise applications, Active Directory, storage systems (SAN/NAS), and network infrastructure.
• Manage incidents, service requests, and change activities within an ITIL-driven environment, including documentation, root cause analysis, ticket tracking, and continuous service improvement.
• Perform system upgrades, patching, preventative maintenance, antivirus management, hardware deployments, software rollouts, and technology lifecycle support to ensure operational reliability.
• Collaborate with stakeholders, vendors, and internal teams to support projects, technology implementations, hardware/software procurement, and business-critical IT initiatives.
• Create technical documentation, work instructions, and knowledge base content while delivering exceptional customer service, mentoring support staff, and ensuring adherence to safety and operational standards.

Requirements

• 5+ years of Desktop Support experience (troubleshooting, Microsoft 365, password resets, user setup).
• 3+ years of experience in a Windows environment, including exposure to Microsoft 365 admin tasks.
• Experience working with Active Directory, Microsoft Intune, and Autopilot.
• Experience working with Zebra printers or other industrial-style label printers.

Pay

$32.00 - $35.00 per hour.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision insurance.
• Critical illness, accident, and hospital insurance.
• 401(k) retirement plan (pre-tax and Roth post-tax contributions available).
• Life insurance (voluntary life and AD&D for employees and dependents).
• Short- and long-term disability.
• Health spending account (HSA).
• Transportation benefits.
• Employee assistance program.
• Time off/leave (PTO, vacation, or sick leave).

Schedule

• This is a fully onsite position in Portland, OR.
• Contract role.