IT Service Desk Technician

Job Overview

Equipment to be Provided for work from home days.

Job Summary

Under direct supervision, provides technical advice, guidance and formal or informal training to customers using hardware and software programs. Helps colleagues troubleshoot and restore service or gather and document information for next level support. Helps perform root cause analysis and develop checklists for typical problems. May assist in recommending procedures and controls for problem prevention. Contributes to maintenance of knowledge database and call tracking database to enhance quality of problem resolution. May request procedures (or changes to procedures) for problem prevention and control. Works in a team setting, sharing information and assisting others with calls.

Essential Functions

• Working with direct supervision, in a fast-paced, changing environment, and while meeting or exceeding the defined levels for service and customer satisfaction, serves as the first point of contact for end users who report hardware or software issues.
• Following the appropriate processes, policies and procedures, creates concise, timely and detailed written documentation of activities related to service requests, which include incidents, requests and change orders.
• Demonstrates excellence in customer service skills, including patience, empathy, good listening and follow through.
• Utilizes general knowledge of services and departmental functions, along with experience and established triages (or other knowledge) to resolve routine issues or provide mini training sessions for users.
• May collaborate with more experienced colleagues as a team to resolve technical issues, and when needed, follow the documented processes for escalation.
• Performs service restoration analysis to facilitate the quick return of functionality to users, even when the cause of an issue is not yet determined or fixed.
• Remains alert for emerging call patterns as an indicator of trends or systemic issues.
• Documents best practices and triages when appropriate, and works with various technical teams to create or to improve documentation, and controls to prevent future problems.
• Contributes to the maintenance and support of both the knowledge and call tracking databases.
• Looks for opportunities to learn from more experienced IT Support Technicians on the team.

Pay and Benefits

• The pay range for this position is $17.00 - $18.00
• Medical, Dental, and Vision Benefits Offered from Day One
• If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@teksystems.com

Job Type & Location

This is a Contract to Hire position based out of Lansing, MI.

Pay and Benefits

• The pay range for this position is $18.00 - $18.00/hr.

Requirements

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
• Workplace Type
• This is a hybrid position in Lansing, MI.

Application Deadline

This position is anticipated to close on Jul 21, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.