IT Service Desk Technician

About the role

PAR Electrical Contractors, LLC is seeking an IT Service Desk Technician to join our Information Technology team. This role is essential to keeping our workforce connected, productive, and equipped with the tools they need to deliver world-class electrical construction projects across the country.

Responsibilities

• Respond to support requests both locally and remotely using diagnostic techniques and targeted questions
• Determine the best solution based on the issue and details provided by employees
• Walk staff through the problem-solving process in a clear, patient, and professional manner
• Escalate unresolved or complex issues to the appropriate support personnel
• Aid staff with hardware, software, and basic connectivity challenges
• Assist call-ins and in-person walk-ups with technical difficulties
• Manage workstation PCs and other computer-related hardware
• Maintain workstation components through repair or replacement as needed
• Install, configure, and troubleshoot workstation PCs and other computer-related hardware
• Maintain workstation configurations, utilities, and software default settings
• Perform routine computer maintenance and system updates
• Manage the full lifecycle of company mobile accounts and devices across the organization
• Handle new account setup, carrier transfers, and account terminations; manage and monitor account costs
• Provision and configure Apple iOS and Android smart devices for company use
• Perform ongoing mobile account maintenance and troubleshooting
• Provide on-call support for mobile device issues across the organization
• Facilitate staff access to technology resources through standard processes
• Aid with onboarding of new users, including account setup and system access
• Provide basic computer training and guidance to staff as needed
• Record events, issues, and resolutions accurately within the company's ticketing system
• Document staff technology interactions and troubleshooting steps
• Follow company standards and document internal procedures
• Identify and suggest improvements to service desk procedures
• Regularly communicate with staff regarding ongoing issues and support requests

Qualifications

• Basic knowledge of operating systems and service desk support practices
• Proficiency in Windows Operating Systems
• Proficiency in Microsoft Office applications
• Basic understanding of networking concepts including IP addressing, Wi-Fi connectivity, and VPN access
• Familiarity with troubleshooting mobile devices and tablets

Skills & Competencies

• Strong analytical and problem-solving skills with the ability to resolve common technical issues
• Ability to diagnose issues and escalate complex problems appropriately
• Excellent verbal and written communication skills
• Strong organizational and time management skills with attention to detail

Pay

Salary range: $50,000 - $70,000 per year based on experience and qualifications.