IT Service Desk Technician

About the role

The IT Service Desk Technician will provide first-line technical support to customers and employees, resolving issues related to hardware, software, and network problems. This position requires strong problem-solving skills and the ability to work independently and as part of a team.

Responsibilities

• Provide prompt and effective resolution of customer and employee service desk tickets
• Perform routine system maintenance and troubleshooting
• Document and escalate complex issues to higher levels of support
• Train and assist users in the use of IT resources
• Ensure adherence to company policies and procedures

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 2+ years of relevant IT support experience
• Strong understanding of Windows operating systems, networking fundamentals, and common IT tools
• Excellent communication and interpersonal skills
• Ability to work flexible hours including evenings and weekends as needed

Qualifications

• Experience with Microsoft Office Suite
• Knowledge of remote access technologies
• Basic knowledge of Linux operating systems

Skills

• Problem-solving skills
• Customer service orientation
• Attention to detail
• Technical aptitude

Benefits

• Competitive salary
• Paid time off
• Health insurance options
• 401(k) plan

Pay

• $50,000 - $60,000 annually

Schedule

• Monday through Friday, 8:00 AM - 5:00 PM