IT Service Desk Support Specialist
Job Summary
The IT Service Desk Support Specialist provides support for basic incident resolution and requests reported to the IT Service Desk for all HCA Organizations. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. This call center supports a 24/7 operation.
Qualifications
- Experience with call center techniques
- Cert competency in call center tracking tools
- Prior experience supporting customers in use of application software
- Proficiency in using support software tools
- Mobile device support experience
- Apple product support experience
- Strong understanding of HCA security-related procedures
- Basic network troubleshooting and support experience
- General desktop support experience
Position Required
- High speed internet 60 MB Download and 10 MB Upload, No WiFi
Schedule & Availability
This position is part of a critical, 24/7 infrastructure operation. Specific schedules will be discussed during the interview. Candidates must have the flexibility to work non traditional hours. Potential shifts may include days, afternoons, overnights, weekends and holiday rotations.
Benefits
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
About HCA Healthcare
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
About Parallon
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country.
About HCA Healthcare
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.