IT Service Desk Specialist II

About the role

Provide comprehensive IT support to clients, handle escalations, and ensure high system availability.

Responsibilities

• Handle client requests via phone, email, and chat
• Diagnose and resolve hardware and software issues
• Perform routine maintenance tasks to keep systems running smoothly
• Escalate complex issues to senior support staff
• Document all interactions and resolutions for future reference

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Minimum 2 years of IT support experience
• Strong problem-solving and customer service skills
• Proficient in Windows/Linux operating systems and common IT tools
• Ability to work independently and manage multiple tasks simultaneously

Qualifications

• Experience with ticketing systems
• Knowledge of network troubleshooting
• Basic understanding of cybersecurity principles

Skills

• Excellent verbal and written communication skills
• Technical aptitude and attention to detail
• Ability to prioritize tasks and manage time effectively

Benefits

• Flexible working hours
• Professional development opportunities
• Competitive compensation package

Pay

• $50,000 - $60,000 annually

Schedule

• Full-time position
• Monday through Friday, 8:00 AM - 5:00 PM