IT Service Desk Manager
Astrolab · Hawthorne, CA · 2 wk ago
On-siteInformation Technology$130k–$150k/yrFull-time
What You'll Do
- IT Operations Support: day-to-day IT operations including infrastructure, endpoints, networking, and enterprise applications
- Partner with Cybersecurity team to maintain all company endpoints
- Ensure high availability, performance, and security of IT systems
- Aid in implementing IT policies, standards, and procedures
- Support and improve ITSM processes (incident, request, change, and problem management)
- Drive adoption of ITIL-aligned best practices
- Maintain service metrics and help improve SLA performance
- Aerospace/Regulated Environment Support: oversee conference room technology, collaboration tools, and digital signage
- Ensure reliable A/V experiences for meetings, executive presentations, and events
- Troubleshoot and coordinate upgrades or deployments
- Support compliance and security initiatives aligned with frameworks such as NIST
- Assist with audits, documentation, and vendor reviews
- Leadership & Team Support: provide guidance to junior IT staff and service desk personnel
- Foster a customer-focused IT culture
What You'll Bring
- 10+ years of experience in Information Technology
- Prior experience managing or leading IT projects
- Foundational leadership or team lead experience (formal management a plus)
- Experience working in an aerospace, manufacturing, or other regulated environment
- Strong understanding of IT infrastructure (servers, networking, cloud, endpoints)
- Experience with ITSM tools (Jira) and processes (incident, change, request management)
- Hands-on experience with Audio/Visual (A/V) technologies
- Strong troubleshooting and problem-solving skills
- Excellent communication and stakeholder management skills