IT Service Desk Lead

IT Service Desk Manager LaSalle Network is partnering with our client to hire an IT Service Desk Lead in Arlington, VA. This IT Service Desk Lead will run day-to-day Tier 1–3 service desk operations while serving as a hands-on technical escalation point across a secure Microsoft government cloud environment (Microsoft 365 GCC High and Azure Government). This is a contract opportunity in a highly regulated environment, offering the chance to lead a service desk function, improve processes and documentation, and support compliance and audit readiness efforts. If you’re a service-oriented leader who can balance coaching a team with deep technical troubleshooting, this IT Service Desk Lead role could be a strong fit. Responsibilities Lead service desk operations (Tier 1–3), including ticket triage/prioritization, escalation and timely resolutionCoach and manage service desk staff; build a culture of responsiveness, accountability and continuous improvementServe as hands-on admin/technical escalation for Microsoft 365 GCC High and Azure Government (Entra ID, Intune, Defender, Teams, SharePoint and Exchange)Support compliance requirements and audit readiness for CMMC, NIST SP 800-171 and DoD IL4/IL5 environmentsImprove processes, documentation and workflows, and reduce reliance on external MSPs where appropriate Qualifications 7+ years of IT experience2+ years of people leadership or service desk leadership experienceDeep hands-on administration experience with Microsoft 365 GCC High and Azure GovernmentExperience supporting regulated federal/DoD contractor environments, including CMMC readiness/audit support experienceSecret clearance eligible (active preferred/ok if previously held); Security+ preferred (or equivalent); ISSM experience preferred Key Details Employment Type: ContractCompensation: $60 – $70 per hourBenefits (Contract): LaSalle Network consultants are eligible to enroll in benefits. For details, visit: https://www.thelasallenetwork.com/consultants/Location: Arlington, VAWork Model: Hybrid Ready to take the next step in your career? Apply today — we're actively interviewing and excited to meet you. Kyle Purtell About LaSalle Network At LaSalle Network, we don't just fill roles — we build careers and transform businesses. As one of the nation's leading staffing and solutions firms, we connect exceptional talent with organizations that value innovation, collaboration, and growth. Whether you're looking to take the next step in your career or find the perfect addition to your team, we make meaningful matches that last. Join us and experience a company consistently recognized as a top workplace — because when our people thrive, everyone wins. LNTS DICE LaSalle Network is an Equal Opportunity Employer m/f/d/v. LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.All assignments are at-will and their duration is subject to change.