IT Service Desk Analyst Level I

About the Role

This position provides first-level troubleshooting and support to the internal organization as the main point of contact for IT support needs. Coverage includes all Rooms To Go Stores, Manufacturing Facilities, Distribution Centers, Corporate Centers, and remote users based in the US and Puerto Rico.

Responsibilities

• Provide first-level troubleshooting and support for IT-related issues.
• Work with applications and systems to analyze, diagnose, and resolve staff technical issues, ranging from straightforward to complex.
• Prioritize tasks, manage multiple requests, and adapt quickly to meet immediate customer needs.

Requirements

• Aptitude for troubleshooting and resolving technical issues.
• Ability to multitask and prioritize in a fast-paced environment.
• Passion for excellence and outstanding customer service.

Benefits

• Comprehensive benefits package including health, dental, vision, and life insurance.
• Disability coverage and 401k with company match and profit sharing.
• Paid vacation, sick time, and holiday pay.
• Award-winning wellness and fitness programs, including onsite gyms and fitness classes.
• Employee discounts on furniture.
• Industry-leading paid training and development opportunities.
• Career mobility and growth within a rapidly expanding company.
• Inclusive and diverse work environment with over 8,500 employees.

Company Culture

• Comfortable, friendly work environment with a financially stable, growth-oriented company.
• Commitment to community philanthropy, including local sponsorships, volunteerism, and support for military and veteran organizations.
• Environmentally conscious operations with robust recycling programs and investments in sustainable practices.
• Promotion of employee health and wellness through company-wide initiatives.