IT Service Desk Analyst II
Audubon Companies · Houston, TX · 2 days ago
Information TechnologyFull-time
About the Role
Audubon is currently seeking a Help Desk / Service Desk Analyst II to join our team in our Houston, TX office. The ideal candidate is a team player with excellent interpersonal skills who is willing to assist in all areas.
Responsibilities
- Provide direct, telephone, and remote desktop support to internal company computer users courteously and professionally, following established procedures.
- Installation, maintenance, and support of computer systems to ensure maximum uptime and optimal refresh intervals.
- Capture and deploy system images.
- Set up and maintenance of Active Directory accounts.
- Record all support activities in the Service Desk ticketing system to ensure complete capturing of actions and results.
- Understand and comply with all applicable Service Level Agreements, policies, and procedures.
- Monitor all available ticket entry points to ensure tickets are being addressed efficiently.
- Integrate with 3rd party deployment and support providers as required.
- Complete other duties as assigned.
Requirements
- Requires 2+ years of help desk technician experience.
- Minimum of 1 year of relevant experience in a Service Desk environment.
- Experience with Active Directory account creation and password resets.
- Experience supporting and setting up iPads and smartphones.
- Experience using ticketing software.
- Proven track record of maintaining an 85-95% first call resolution rate.
Qualifications
- Bachelor's degree preferred but not required.
No Recruiters, please!