IT Service Desk Analyst

About the role

MeeBoss is sharing this active opportunity on behalf of KPIS LLC. This is a mid-level, hybrid IT Service Desk Analyst role based in Little Rock, AR. The position involves configuring applications across iOS, Android, iPad, Mac, and Windows devices, managing user accounts, and resolving technical issues through ticketing systems and direct client interaction. This role offers the opportunity to manage diverse technical support tasks across multiple platforms and operating systems while working directly with clients to fulfill their support requirements.

Responsibilities

• Configure applications for mobile and desktop devices, including iOS, Android, iPads, Macs, and Windows PCs
• Interact with clients to provide basic support for applications and fulfill their technical requirements
• Manage and resolve issues through tickets and emails, ensuring timely follow-through
• Utilize self-starting initiative to learn and solve simple IT issues independently
• Organize and manage information across email, online data stores, WhatsApp, and other business applications

Requirements

• Associate degree or equivalent education
• Mid-level experience (3-4 years) in IT support or service desk functions
• Proficiency in Technical Support and Troubleshooting
• Experience with Help Desk Software and Incident Management
• Skills in User Account Management and Remote Desktop Support
• Ability to manage Email Management effectively
• Must possess a clean criminal record and a valid driver’s license
• Cannot support visa applications at this time