IT Service Desk Analyst

Join our Phoenix team as an IT Service Desk Analyst and be the friendly, solutions-focused first point of contact employees can count on when technology gets in the way. You’ll combine technical troubleshooting with strong communication and customer service skills to resolve issues, keep teams productive, and create a positive support experience. This is a great opportunity for someone who enjoys solving problems, helping others, and making an everyday impact across the organization.

At this time, we do not offer employment visa sponsorship for this role. Candidates must be legally authorized to work in the United States without the need for current or future sponsorship.

Responsibilities

• Monitor and manage IT support tickets, ensuring issues are prioritized, documented, and resolved on time
• Troubleshoot hardware, software, and system issues for end users
• Provide support in person, remotely, by phone, or through chat
• Partner with IT teams to resolve more complex technical issues
• Communicate solutions clearly and help users understand how to resolve common issues
• Support employee onboarding, access changes, and account updates
• Set up and configure laptops, desktops, printers, scanners, and other equipment
• Stay current on software, hardware, and system updates
• Perform routine maintenance on company-issued equipment
• Maintain and update IT documentation and support resources

Requirements

• Familiarity with Windows hardware/software and Office 365 environments
• Strong analytical and problem-solving skills
• Ability to multi-task with high attention to detail
• Excellent communication and customer service skills for troubleshooting and issue resolution

Benefits

• Stay Healthy: World-class and affordable insurance plans ensure you and your family stay healthy
• Secure Your Future: 401(k) match program where you are vested from day-one
• Invest in Your Education: Tuition assistance empowers you to further your education and career
• Employee Assistance Program (EAP) and other incentives: Access to ComPsych, Healthcare Advocate, Working Advantage Discount Program, and more
• Enjoy Work-Life-Harmony: Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies
• Do Significant Good: Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups
• Provide Additional Financial Security: Company-funded and voluntary AD&D Life Insurance for you and your loved ones

Pay

$24.00 - $28.00/hour