IT Service Desk Analyst

About the role

Build Your Career with Ashley Our IT team combines a highly skilled workforce, the most advanced equipment available, and incredible computer optimization to create one of the most agile operations in the industry! IT Service Desk Analyst. The Service Desk Analyst is responsible for proper prioritization, logging and initial troubleshooting of all incoming requests for support from internal and external users via phone and email in a pleasant and professional manner. This position will perform initial troubleshooting of all internally developed applications and websites, desktop and mobile-related operating systems, other 3rd party software, and peripheral devices such as printers, scanners, etc. The Service Desk Analyst will adhere to the company computer usage policy, systems development standards and other company and departmental policies and processes. Are you a technology buff with a strong understanding of data who can think outside the box? Does the thought of taking a company into the Industry 4.0 revolution get you excited? Do you want to take that excitement and knowledge and work for a world-class organization? Then apply today to our IT team at Ashley Furniture – the World’s Largest Furniture Manufacturer!

Responsibilities

• Assist users in the resolution of problems related to systems operations.
• Escalate problems, when required, to the appropriately experienced analyst.
• Demonstrate core values of People, Service Excellence, Trustworthiness, Process Simplicity and Product Value.
• Cordially and professionally interact with customers, vendors, superiors, peers and others.
• Demonstrate the Company’s Core and Growth Values in the performance of all job functions.
• Maintain reliable attendance.
• Actively participate in departmental meetings, training and education.
• Assist with training other employees and providing backup.
• Complete other assignments and special projects as requested.

Requirements

• Experience supporting PCs running Windows and Mac OS
• Experience diagnosing various hardware, peripherals and software problems and PC and Mac computers
• Experience working with wired and wireless network attached devices
• Knowledge of basic computer hardware
• Strong documentation skills
• Working knowledge of a range of PC diagnostic utilities
• Working knowledge of Continuous Improvement
• Associate degree in Computer Science, Information Systems or related field or equivalent work experience

Benefits

• Health, Dental, Vision, Employee Assistance Program
• Paid Vacation, Holidays, and Your Birthday off
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Ashley Wellness Centers (location specific) and Medical Tourism Telehealth
• 401(k) and Profit Sharing
• Life Insurance

Schedule

• Monday thru Friday 8am-4:30pm EST
• Sunday thru Thursday 8:30am-5pm EST