IT Service Desk Agent

About the role

Infosys is seeking an IT Service Desk Agent who serves as the first point of contact for end users seeking technical assistance and support.

Responsibilities

• Provide timely resolution of IT-related issues, ensuring minimal disruption to business operations and delivering a high level of customer service.
• Maintain technical aptitude to learn and support a broad range of IT systems and applications.
• Demonstrate proficiency in fundamental computer skills, including typing, email communication, and navigating Windows‑based systems.
• Handle incidents, service requests, and troubleshooting across desktops, laptops, mobile devices, operating systems, business applications, network connectivity, email systems, and collaboration tools.
• Diagnose technical problems, provide first‑level support, escalate complex issues to specialized teams when necessary, and maintain accurate documentation within ticketing systems.
• Communicate clearly and professionally in both oral and written interactions.
• Work independently, prioritize tasks under