IT Service Delivery Manager SME

About the role

Zantech is seeking an IT Service Delivery Manager SME for a Hybrid role based out of Ashburn, VA. The role contributes to the success of the upcoming Operations and Program Management Support Services project.

Responsibilities

• Provide senior advisory support on Federal IT portfolio management including governance, strategic planning, modernization, CPIC, and TBM; support Federal CIO governance, FITARA compliance, and IT investment oversight
• Establish and execute the formal intake process for all new work requests; oversee thorough assessment of each request's applicability to strategic goals; ensure accurate dissemination of work to appropriate internal teams for execution
• Career Development: Coordinate with Government personnel in the assignment and prioritization of requested work
• Lead implementation of PMO technical solutions integrating financial and operational data into dashboards for executive decision support; drive process automation and development of repeatable operating procedures to improve transparency and efficiency
• Provide supervision and instruction to contractor personnel performing portfolio and intake duties, ensuring work progresses on schedule and all deliverables are submitted as required
• Apply extensive knowledge of CBP OIT financial management practices to support allocation of funding across large investment portfolios
• Achieve and communicate portfolio performance, budget considerations, and decision-ready information needed to guide priorities and improve accountability

Requirements

• Minimum of fifteen (15) years of Federal IT portfolio management and investment management experience supporting governance, strategic planning, modernization, and acquisition-related operations in complex environments
• Proven leadership of enterprise IT portfolio management efforts, including management of multiple concurrent projects and senior advisory support across Federal agencies
• Direct experience implementing platform-based and customized PMO technical solutions, integrating financial and operational data, and developing dashboards for executive decision support
• Extensive background in Federal CFO Act Agency CIO portfolio governance, FITARA support, and IT investment oversight
• Capital Planning and Investment Control (CPIC) and Technology Business Management (TBM) advisory and implementation
• Financial and investment analysis; applying extensive knowledge of CBP OIT financial management practices to support allocation of funding across large investment portfolios
• Demonstrated success in modernization planning, budget integration, and process automation
• Establish and execution of formal intake processes for new work requests, including assessment of strategic applicability and routing to execution teams
• Career Development: Coordination and prioritization of work with Government personnel
• Supervision and instruction of contractor personnel performing portfolio and intake duties

Qualifications

• No specified Education as a minimum requirement for this role
• Active Project Management Institute (PMI) Project Management Professional (PMP) certification

Skills

• Proven leadership skills
• Strategic planning and modernization planning
• Financial and investment analysis
• Process automation and development
• Effective communication

Benefits

Competitive compensation, strong benefits, and a vacation package.

Pay

N/A

Schedule

N/A