IT Service Delivery Analyst

About the role

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Responsibilities

• Manage projects and deployments
• Conduct regular service reviews, audit MSP performance against SLAs, validate SLA compliance, and manage exception requests for in-s