IT Service Analyst I
Job Description
Withum is seeking a Service Technician to support the IT Team in our Lincolnshire, IL office. Under supervision of the Senior IT Services Manager, the Service Technician provides first and second level hardware, software, and networking support. Supported by IT team members and management in other Withum offices, this individual is accountable for providing outstanding customer service and technical support to staff throughout the Firm and their local office.
What You'll Do
- Maintaining the incident management system
- Timely acknowledgment of support requests
- Documentation, tracking, and resolution of issues within published service level agreements
- Effective communication of support efforts and resolutions
- Providing 1st and 2nd level hardware, software, and networking support for their local office
- Delivering remote support to users throughout the Firm via phone, email, chat or our remote support platform
- Acting as an onsite representative for technology initiatives
- Aiding management in proactively meeting the technology needs of the office by keeping IT management informed of issues and activities
- Collaborating with members of the IT team to ensure successful completion of technology projects throughout the Firm
- Performing other responsibilities as assigned
Who We Want to Talk To
- Experience supporting end-users in a Microsoft environment
- 3+ years of experience
- Associates degree in an IT related field or combination of education and technical training required
- Windows 10, CompTIA A+, or CompTIA Network+ certification preferred
- Experience troubleshooting computer and mobile device hardware
- Understanding of networking fundamentals
- Self-motivated and dedicated to continual personal and professional improvement
- Strong verbal and written communication skills are imperative for documentation and the translation of technical subjects to non-technical staff
- Flexibility to adapt quickly to change within the Firm and within the accounting industry
- Ability to lift up to 50lbs
- Experience working in a public accounting, or other professional services, firm a plus
- Willingness to travel to remote offices as needed
- Regional travel as needed
Compensation
The compensation for this position is $65,000-$70,000. In addition to the base compensation, Withum offers a competitive benefits package and bonus program (for eligible roles) based on individual and firm performance. Final offer amounts are based on multiple factors such as the specific role, hiring location, as well as the individual’s skills, experience and qualifications.
Benefits
For additional information on our benefits, visit our website at https://www.withum.com/careers/.