IT & Security Specialist

Duties and Responsibilities

• Solves the full range of routine employee IT requests without escalation, including issues not covered by existing documentation.
• Supports hardware, software, accounts, access, and corporate IT systems.
• Runs onboarding and offboarding end-to-end for assigned employees, including access, asset, and compliance steps.
• Follows established security, compliance, and IT procedures and raises suspected risks or policy gaps.
• Writes and corrects documentation and runbooks used by the team.
• Escalates complex issues with a diagnosis and recommended course of action, not only a description of the symptom.
• Identifies recurring issues and recommends practical process improvements.
• Applies working knowledge of FedRAMP and CMMC requirements to day-to-day IT & Security operations, including identity and access, endpoint configuration, documentation, and handling of compliance-sensitive systems and data.
• Executes established procedures correctly and adapts when documentation is incomplete.
• Troubleshoots defined problems independently.
• Communicates clearly with users and teammates and documents work consistently.
• Makes sound decisions within defined priorities.
• Shares knowledge informally and contributes to team standards.

Qualifications

• Bachelor’s degree in information systems management, Cybersecurity, Computer Science, or related field.
• Knowledge of IT and cloud infrastructure design, security principles, and traditional/modern environments.
• Familiarity with network, endpoint, application, and mobile device security concepts.
• Understanding of operating systems, infrastructure, and cloud computing.
• Awareness of information security laws and regulations.
• Basic knowledge of threat actors, exploitation tactics, and defensive tools.
• Experience using Governance, Risk, and Compliance (GRC) platforms or similar tools.
• Self-motivated and able to work in an independent manner.
• Excellent verbal and written communication skills for effective collaboration.
• Certification: CompTIA Security+ or equivalent (required).
• Eligible to obtain a U.S. Security Clearance – U.S. Citizenship required.