IT Security Analyst

About the role

The IT Security Analyst works within the Digital Hands Operations Center, handling in-bound support calls, creating and remediating incident tickets, responding to alerts, and enhancing processes.

Responsibilities

• Handle in-bound support calls and create/remediate incident tickets through the service management platform.
• Respond to health and availability alerts from monitoring and management platforms, customer email requests, and queries.
• Respond to security alerts based on severity and risk, run analytical queries within SIEM (multiple platforms) and endpoint security solutions, reference open source resources and Threat Intel for identifying malicious activity.
• Implement firewall blocks, perform scheduled checks of network infrastructure and security appliances (SEOG/NEOG).
• Communicate with customers via email and telephone.
• Enhance and improve process workflows and the customer experience.

Requirements

• Bachelor's Degree and/or 1-3 years of experience in an information technology role.
• Understanding of network security attacks, vectors, and network protocols including TCP, UDP, ICMP, SNMP, HTTP, and FTP.
• Skills and training to support security and networking equipment such as firewalls, routers, switches, and other related infrastructure.
• Experience managing Microsoft Windows desktop and server Anti-Virus and Advanced Endpoint Protection solutions.
• Professional certifications such as A+, Security+, Network+, SANS/GIAC (GSEC), and/or equivalent are preferred.

Qualifications

• A keen interest in security and the need for the confidentiality, integrity, and availability of information and information systems to be maintained.
• Working knowledge of networking concepts and remote access protocols such as LANs/WANS, VPNs, TCP/IP, UDP, ICMP, SNMP, HTTP, and FTP.
• Knowledge of basic IT Security concepts.
• Excellent organizational and time-management skills and the ability to multi-task and prioritize.
• Excellent communication, presentation, and listening skills.
• Capability to learn and perform all the activities that everyone on the shift does.

Skills and Characteristics

• A keen interest in security and the need for the confidentiality, integrity, and availability of information and information systems to be maintained.
• Skills and training to support security and networking equipment such as firewalls, routers, switches, and other related infrastructure.
• Working knowledge of networking concepts and remote access protocols such as LANs/WANS, VPNs, TCP/IP, UDP, ICMP, SNMP, HTTP, and FTP.
• Knowledge of basic IT Security concepts.
• Excellent organizational and time-management skills and the ability to multi-task and prioritize.
• Excellent communication, presentation, and listening skills.
• Capability to learn and perform all the activities that everyone on the shift does.

Benefits

Competitive compensation and benefits, training opportunities, personal skills development, and opportunities for professional advancement across the organization.

Pay

N/A

Schedule

Evening or overnight shift, including weekends.