IT Scrum Master III

This position will act as a Senior Scrum Master on a production team utilizing Scrum methodology and implementing Agile ideology. The role evaluates current Agile and Scrum practices to drive process improvement and educates leadership in supporting an agile organization. The ultimate goal is to understand business needs and develop optimal business and/or IT solutions in partnership with departmental stakeholders and functional experts. This position focuses on transformation and coaching of all agile-related activities.

About Us

Located in the vibrant and diverse Tampa Bay region of Florida’s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg, and Sarasota-Manatee. USF is one of the nation’s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billion. Over the past five years, USF has been the fastest-rising university in the nation on the U.S. News and World Report's list of best universities, ranking as the 44th best public university in America.

USF Information Technology (USF IT) provides technology services and support for the university, including Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity, and Research Technologies.

With approximately 16,000 employees, USF is one of the largest employers in the Tampa Bay area. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. USF offers a first-class benefits package, including medical, dental, and life insurance, retirement plan options, tuition assistance, and generous leave policies.

Responsibilities

• Coach and manage multiple scrum teams. Provide metrics to inform team planning capacity and ensure Scrum guidelines are fully understood. Act as a subject matter expert on Scrum guidelines and Agile mindset. Evaluate teams and facilitate team and individual growth. Serve as an escalation point for impediment removal for Scrum Masters and scrum teams.
• Create dashboards and project metrics in USF system tools and help teams develop necessary workflows.
• Train Scrum Masters and Product Owners on managing projects, writing user stories, developing product visions, prioritizing backlogs, release planning, and managing Scrum tools (story boards, action boards, charts, backlogs, metrics, etc.).
• Evaluate current Agile and Scrum practices to drive process improvement and educate leadership in supporting an agile organization. Work cross-functionally to align strategy, methodology, and execution.
• Mentor and guide junior and intermediate Scrum Masters, including recommendations on running daily stand-ups, retrospectives, and reviews.
• Other duties as assigned.

Requirements

• Bachelor's degree in Business, Engineering, Computer Science, or an IT-related field and Scrum Master certification and three years of relevant experience, OR seven years of relevant work experience and Scrum Master certification.
• Degree equivalency: Four years of direct experience may substitute for a bachelor’s degree (per Florida Senate Bill 1310).

Skills

Technical Skills

• Methods and tools: Leads the adoption, management, and optimization of methods and tools, ensuring effective use and alignment with organizational objectives.
• Measurement: Develops and operates a measurement capability to support agreed organizational information needs.
• Quality Management: Defines and operates a management framework of processes and working practices to deliver the organization's quality objectives.
• Organization Facilitation: Supports work groups to implement principles and practices for effective teamwork across organizational boundaries and professional specialisms.
• Delivery Management: Ensures successful delivery of new or updated products and services through effective leadership and collaboration within defined delivery cycles.
• Organizational Change Management: Plans, designs, and implements activities to transition the organization and people to the required future state.
• Portfolio, program, and project support: Provides support and guidance on portfolio, program, and project management processes, procedures, tools, and techniques.

Industry Knowledge

• Certified Scrum Master or SAFe Scrum Master Certification.

IT Competencies

• Growth Mindset: Takes ownership of personal growth and embraces continuous learning. Willing to take on new challenges and views failure as an opportunity to grow.
• Communication: Uses a broad range of communication styles and adapts them to the audience and situation. Listens and asks questions to develop a better understanding.
• Collaboration: Collaborates with others in pursuit of common missions, visions, values, and goals. Fosters a sense of community within and across teams.
• Client Obsession: Client-focused when creating solutions or solving problems, believing that everything done is to earn and keep clients’ trust.
• Ownership: Takes responsibility and accountability, proactively focusing on areas of direct influence. Recognizes shared successes and failures within the team.
• Outcome Driven: Focuses on desired results, business outcomes, and how to achieve them. Takes appropriate actions to ensure commitments are met.

Benefits

• Medical, dental, and vision insurance.
• Paid vacation and sick days.
• 11 paid holidays.
• Various retirement options, including a 401K employer match.
• Tuition assistance (available for yourself, spouse, partner, or dependent).

The selected candidate must have current work authorization in the United States. This position is not eligible for visa sponsorship.