IT Resilience & Assurance Analyst

Role Summary

The role combines operational resilience activities, including business continuity planning, disaster recovery, crisis management, and operational readiness, with operational assurance activities that evaluate governance, documentation, operational controls, service maturity, and continuous improvement opportunities. Equally important, the analyst will help identify practical opportunities where artificial intelligence, automation, and modern technologies can improve Organizational Resilience services.

Key Responsibilities

• Organizational Resilience Support:
  • Assist with Business Continuity and Disaster Recovery planning activities.
  • Assist with Business Impact Analyses and operational risk assessments.
  • Participate in disaster recovery exercises, tabletop exercises, and crisis management activities.
  • Help develop and maintain business continuity plans, disaster recovery plans, recovery procedures, and operational documentation.
  • Support incident response activities and post-incident improvement initiatives.
  • Research emerging technologies and best practices that strengthen organizational resilience.
• Operational Assurance:
  • Participate in Operational Assurance reviews across HTS technology services.
  • Collect, organize, and validate documentation, operational evidence, reports, dashboards, and supporting artifacts.
  • Compare documented processes with actual operational practices and identify opportunities for improvement.
  • Assist with operational maturity assessments using established methodologies.
  • Evaluate governance, operational controls, documentation quality, ownership, and reporting effectiveness.
  • Help identify operational risks, process gaps, and recommendations that improve service quality and consistency.
• AI Innovation & Solution Development:
  • Assist with and learn the design, prototyping, building, and continuous improvement of AI-powered solutions that streamline workflows, reduce manual effort, and increase operational efficiency.
  • Assist in developing AI assistants, copilots, knowledge bases, intelligent workflows, and automation solutions using approved enterprise AI platforms and low-code technologies.
  • Assist with dashboards, operational scorecards, and AI-enabled analytics that provide meaningful business insights.
  • Learn about and help evaluate emerging AI technologies and help recommend practical use cases that create measurable business value.
  • Assist with measuring the effectiveness of AI solutions and help improve them based on user feedback and operational outcomes.
  • Collaborate with technology teams to ensure AI solutions align with enterprise governance, security, and responsible AI practices.
• Governance & Continuous Improvement:
  • Assist in developing operational standards, procedures, playbooks, and documentation.
  • Support technology governance and operational consistency initiatives.
  • Participate in process improvement projects across Hearst Technology Services.
  • Track remediation activities and continuous improvement initiatives.
  • Collaborate across Infrastructure, Cybersecurity, Cloud, Enterprise Applications, and Service Management teams.
  • Support executive reporting and operational metrics.

What You Will Learn

This position provides hands-on experience across multiple enterprise technology disciplines, including:

• Business Continuity & Disaster Recovery
• Crisis Management
• Operational Assurance
• Technology Governance
• Organizational Resilience
• Enterprise Risk Management
• AI Solution Development
• AI Automation & Workflow Design
• AI Assistants & Copilots
• Prompt Engineering & AI Orchestration
• AI Governance & Responsible AI
• Executive Reporting & Operational Analytics
• Process Improvement

Education & Experience

Currently pursuing or recently completed a Bachelor's degree in a technology- or business-related discipline, including but not limited to: Information Technology, Computer Science, Information Systems, Cybersecurity, Business Administration, Business Analytics, Data Analytics, Risk Management, Emergency Management, Operations Management, Industrial Engineering, or Management Information Systems.

Ideal Candidate

We are looking for a motivated individual who enjoys solving problems, learning new technologies, collaborating across teams, and continuously improving how technology services are delivered. Prior professional experience is not required. We value analytical thinking, creativity, initiative, adaptability, strong communication skills, and a passion for using artificial intelligence and automation to improve operational efficiency, reduce risk, and deliver greater value to the organization.

Skills, Coursework & Experience

• Internship, coursework, research, or project experience related to technology operations, cybersecurity, business continuity, operational resilience, enterprise risk, quality assurance, IT governance, or business process improvement
• Experience using generative AI tools such as ChatGPT, Claude, Microsoft Copilot, or similar technologies
• Interest in designing AI-powered solutions, automations, or intelligent workflows
• Familiarity with Microsoft Power Platform, Power BI, Power Automate, Python, or low-code development platforms is a plus
• Exposure to ServiceNow, Jira, Confluence, Microsoft Teams, GitHub, or similar collaboration platforms is a plus
• Strong analytical thinking and problem-solving abilities
• Excellent written, verbal, and presentation skills
• Strong organizational skills and attention to detail
• Ability to learn quickly and adapt to new technologies

Entry-Level Certifications Considered a Plus (Not Required)

• ITIL® 4 Foundation
• COBIT® Foundation
• Microsoft Power Platform Fundamentals (PL-900)
• Microsoft Azure AI Fundamentals (AI-900)
• CompTIA Security+
• CompTIA Data+
• AWS Cloud Practitioner

Pay

$35.00/Hour - $41.00/Hour for those hired in New York City. A final decision on the successful candidate's starting salary will be based on a number of permissible, non-discriminatory factors, including but not limited to skills and experience, training, certifications, and education.

Schedule

This benefits-eligible, part-time role is 21 hours per week across three flexible workdays, mutually agreed upon based on business needs and the employee's academic or personal schedule. This is an in-person role based at Hearst's New York City office.

Benefits

Hearst provides a competitive benefits package, including medical, dental, vision, disability and life insurance, 401(k), paid holidays and paid time off, employee assistance programs, and more.