IT Quality Assurance Manager II
About the role
InComm Payments, founded over 30 years ago, is a pioneer in the payment (FinTech) industry with over 3,000 employees in 35 countries, over 400 global technical patents, and a network of over 525,000 points of retail distribution. The company works with leading global brands and merchants, focusing on innovation, quality, passion, integrity, and responsibility.
The Gift Card Operations Manager II is responsible for testing and validating the full end‑to‑end user experience of new Financial Services Gift Cards prior to cards being made available to end users. This includes identifying product functionality issues, reporting them to the project team for troubleshooting and resolution, and requiring strong attention to detail, high responsiveness, and a customer‑centric mindset.
Responsibilities
- Coordinate testing efforts with the project team to ensure a thorough understanding of the testing scope and timeline
- Design test cases around new product features/functions
- Purchase test cards at local partner locations and validate the user experience
- Execute various test cases to ensure all product functionality is working as expected
- Document testing process along with all associated testing artifacts
- Report results and issues to the project team and raise any concerns around ease of use, customer friendliness, or general user experience
Qualifications
- BA or BS degree preferred
- 1‑3 years of experience in a customer service, project management, or analytical role
- Strong technical and business acumen
- Extremely organized and able to balance multiple tasks with various inputs/outputs
- Excellent time management and prioritization skills
- Highly responsive to business needs and able to adjust plans on the fly
- Strong verbal and written communication skills
- Ability to learn, retain, and apply complex technical information core to job function
- Proficient in Microsoft Office, especially Outlook, Excel, and Word
- Reliable transportation to and from testing locations