IT Project Manager - CIEM

Telescope Recruitment · United States · 2 mo ago

RemoteRemoteConsultingFull-time

This position is open to anyone living in PST/time zone. The role is fully remote but will require occasional travel, on average about once a month.

Manage and coordinate engagement to address response to cybersecurity incidents, including data breaches, malware infections, system compromises, and other cyber threats.
Act as the main point of contact during active incidents, ensuring clear and timely communication with internal stakeholders, management, and external parties (e.g., vendors, legal, regulators).
Collaborate with technical teams to investigate, contain, and mitigate incidents.
Maintain accurate and up to date records of incidents, including the timeline of events, response actions taken, deliverables, deadlines, and lessons learned.
Create incident status reports and contribute to post-incident analysis.
Aid in developing, testing, and refining incident response plans and procedures to ensure they are up-to-date and effective.
Ensure regulatory and compliance requirements are met throughout the incident lifecycle.
Coordinate and ensure all facets of the incident response process are successfully executed in an organized and trackable manner.
Enforce our critical incident response SLAs across all team members.
Identify gaps, risks and opportunities during the incident, and address them to ensure the success of the incident.
Develop and deliver agile/rapid progress reports, proposals, requirements documentation and presentations to various audiences.
Coordinate, run, and record an incident postmortem.

Work Independently, remotely and with minimal supervision while delivering high-quality output.
Effective delivery of results in a fast-paced engagement environment.
Display an aptitude and desire for continuous learning at the leading edge of security.
Remain current on information security, emerging threat trends, and tools including methodologies to combat the same.
A high degree of comfort in customer-facing/consulting situations.
Travel as needed to customer locations for engagements requiring onsite presence including frequent travel with little notice.
The ability to travel internationally may be required.
Flexibility to work with multiple time zones (clients and/or team members).
Adhere to policies, procedures, and security practices in accordance with assigned customer's established practices and internal policies.
Excellent written and verbal communication skills, with the ability to convey technical issues to non-technical stakeholders.
Take meticulous notes and demonstrate strong reporting capabilities with an emphasis on detail.
Open to feedback and learning the company culture.
Ability to manage multiple tasks simultaneously and prioritize effectively under pressure.

Relevant educational background, preferably in a technical field such as Cybersecurity, IT, etc.
5+ Years of experience in incident or project management in a consulting role is preferred.
Experience managing high-performance teams and/or technical implementations.
Work collaboratively with customers and self-manage through difficult situations with a focus on client satisfaction.
Strong problem-solving skills and attention to detail.
Ability to respond onsite in a 24/7/365 environment; must be willing to work evenings, overnight, weekends, and holiday hours as in some cases it is required.
Excellent knowledge of MS Tools: Word, Excel, Visio, Powerpoint, Sharepoint.

Strong relationship-building ability with our partners within the insurance and legal professions is a must as well as with end-clients.
You will have accountabilities for all engagements assigned to you and should be able to manage multiple engagements in parallel, at different stages.
You need to possess strong experience working in the Information Technology and/or Security fields and a keen interest in learning about incident response methodologies and underlying forensic and breach response principles.
Your primary responsibility will be to act as the main point of contact for engagement delivery.
To succeed you need to possess skills to influence contributors at all levels, have organizational skills to manage engagements from inception to invoicing, set up and run kick-off and status meetings, maintain regular and agile client communications, define and document Standard Operational Processes, control project budgets, improve processes, support quality assurance steps for final deliverables where required and act as an escalation point for engagement issues.

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