IT Project Manager

Key Responsibilities

• Oversee maintenance and ensure smooth, up-to-date operation of all company IT systems and services for Connectwise, CEO Juice, FM Audit, and any other systems managed.
• Protect company data and IT infrastructure from loss, attacks, and risks. Create, update, and enforce IT security policies.
• Develop and manage any IT projects, ensuring that projects are completed on time and within financial limits.
• Communicate with internal and external vendors and advisors to meet IT needs efficiently and cost-effectively.
• Evaluate and recommend new technologies that support and enhance the company's business objectives.
• Work with inventory personnel to maintain a detailed inventory of all computer equipment and IT assets, and Standard Operating Procedures (SOPs) for all processes.
• Maintain up-to-date back-ups of critical software, printed recovery plans stored securely, and ensure all passwords and sensitive data are accessible by ownership.
• Provide support for industry-specific software (e.g., Papercut) and maintain customer satisfaction post-sale.
• Report any customer complaints or service issues immediately to the appropriate Sales Manager or Ownership.
• Continuously train to remain an expert in all MBS-supported software and services.
• Maintain open, professional communication with ownership, employees, and customers.
• Foster a positive and efficient atmosphere in all interactions.
• Deliver paperwork, presentations, and reporting duties on schedule.
• Be punctual for work and all meetings and company events.

Qualifications

• 5 years minimum experience in an IT field.
• 5 years minimum experience in a Management Position.
• Experience with installation, configuration and monitoring of small networks and firewalls.
• Experience with MSP.
• Experience supporting users with Office 365 applications (to include MS Teams).
• IT Related Associates or Bachelor’s Degree.

Additional Expectations

• Maintain flexibility to handle additional duties as assigned by ownership.
• Submit vacation requests with two weeks’ notice for any time off exceeding two consecutive days, through both Paychex and email.

Compensation and Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401K with company match
• Company paid Life Insurance
• Paid Time Off plus Paid Holidays
• Annual Raises
• Employee Assistance Programs
• Training and Development Opportunities
• President Club Trip for highest rated employees.