IT Project Manager

About the role

EMPIST is seeking an IT Project Manager to coordinate, track, schedule, and manage diverse components of IT projects including Network/Server Refreshes, O365/Cloud Migrations, and Wi-Fi Deployments. This role plays a critical part in welcoming new Managed Services clients, managing technical readiness tasks, and ensuring a smooth transition into a long-term partnership.

Responsibilities

• Manage onboarding of new MSP clients from Sales handoff through operational go-live, including kickoff meetings, status updates, readiness tracking, and final handoff to Operations
• Coordinate project requirements and deliverables across IT initiatives such as network/server refreshes, cloud migrations, and Wi-Fi deployments
• Create and manage project schedules, resource assignments, client timelines, and vendor coordination
• Communicate project scope, milestones, risks, and expectations clearly to clients and internal stakeholders
• Ensure tasks are completed according to scope, quality standards, and PMO processes
• Facilitate project meetings, including kickoff, weekly updates, and closeout calls
• Manage change orders, scope clarifications, and escalation paths for both onboarding and Professional Services projects
• Work cross-functionally with technical and non-technical teams to ensure on-time and on-budget delivery
• Maintain accurate documentation, handoff materials, and project artifacts to support consistent delivery
• Guide clients toward EMPIST best practices and service standardization throughout the onboarding and project lifecycle

Requirements

• High-School Diploma required, Bachelor's Degree preferred
• 3-5 years of relevant work experience in IT Project Management; previous MSP experience will receive preferential consideration
• Ability to manage multiple concurrent projects with strong organizational discipline
• Excellent written and verbal communication skills, with strong attention to detail
• Proven ability to manage client expectations during early-stage engagements
• Ability to interpret, process, and deliver on SOWs
• Comfortable liaising with stakeholders from all levels, client-facing and internally
• Familiarity with Microsoft 365, cloud environments, and general IT concepts
• Proficiency in Microsoft Office
• Experience with the Monday.com platform a plus
• PMP certification or in-pursuit a plus
• Driven to learn, grow into a bigger role and take on more responsibilities
• Positive attitude and work ethic

Benefits

• Medical, dental, and vision insurance
• 401(k) with employer matching
• Student loan reimbursement program
• Career advancement opportunities
• Access to managed services, cybersecurity, cloud, and AI-led technology platforms
• Collaborative, high-performance team environment

Pay

$75,000 - $90,000

EMPIST is a 26-year-old global company with US locations in Downtown Chicago, Downtown Elmhurst, and Phoenix, AZ, with European HQ in Athens, Greece. Recognized on the Inc 500/5000 list for 8 of the last 9 years and named among the 501 most influential MSPs in the world (#73 in 2024) on the Channel Futures 501 list for 10 straight years.