IT Project Manager

About the role

The IT Project Manager leads complex, cross-functional technology initiatives from initiation through delivery while establishing and maintaining project governance standards across the IT organization. They ensure initiatives are executed with clarity, accountability, and measurable outcomes aligned to enterprise strategy.

Responsibilities

• End-to-End Project Leadership
• Lead complex IT projects through full lifecycle execution
• Develop comprehensive project plans including scope, timelines, milestones, resource plans, and budgets
• Define governance structures and communication plans
• Maintain alignment between business objectives and technical execution
• Cross-Functional Coordination
• Coordinate efforts across Product, Development, Infrastructure & Operations, Security, Finance, and external partners
• Facilitate structured working sessions, steering committees, and status reviews
• Drive accountability for task completion and milestone achievement
• Identify, sequence, and actively manage cross-team dependencies
• Serve as the central point of coordination for large, multi-stream initiatives
• Risk, Issue & Change Management
• Proactively identify and manage project risks
• Maintain structured risk and issue logs
• Drive mitigation planning and escalate when necessary
• Ensure scope changes are documented, evaluated, and approved through governance processes
• Prevent uncontrolled scope expansion and delivery drift
• Financial & Resource Oversight
• Track project budgets and forecast variances
• Monitor resource allocation and capacity constraints
• Partner with Finance and leadership to maintain fiscal discipline
• Provide visibility into cost impacts associated with scope or timeline changes
• Executive Communication & Reporting
• Provide structured, transparent reporting to executive stakeholders
• Prepare and present status updates, milestone reports, and risk summaries
• Escalate issues early with recommended mitigation strategies
• Ensure leadership has accurate visibility into project health, dependencies, and outcomes
• Governance & Process Discipline
• Apply project management best practices aligned to PMBOK or comparable frameworks
• Adapt methodology (Agile, Waterfall, or Hybrid) based on project needs
• Ensure project artifacts are complete, documented, and auditable
• Promote consistency and repeatability across initiatives
• Support post-implementation reviews and lessons learned
• Project Governance & Portfolio Visibility
• Establish and maintain standardized project management practices across IT
• Define templates, reporting formats, and documentation standards
• Ensure consistent use of project plans, risk logs, and status reporting
• Provide portfolio-level visibility across active initiatives
• Identify resource conflicts and cross-project dependencies
• Support leadership in prioritization decisions based on capacity, risk, and strategic impact
• Continuously refine project governance processes to improve predictability and transparency

Candidate Requirements

• Experience leading large-scale, cross-functional IT transformation initiatives
• Demonstrated experience operating without a formal PMO and establishing project governance practices
• Experience delivering complex technology programs involving multiple stakeholders and dependencies
• Experience in e-commerce or digital platform environments preferred
• Working knowledge of PMBOK or comparable project management frameworks
• PMP certification preferred but not required
• Strong understanding of risk management, financial tracking, and governance processes
• Experience operating in matrixed organizations
• Structured Planning & Organization
• Risk Management Discipline
• Executive Communication
• Cross-Functional Influence
• Financial Acumen
• Governance Mindset
• Adaptability in Complex Environments
• Accountability & Follow-Through
• Calm Leadership Under Pressure