IT Program Manager - Service Management Office

About the role

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This position is located at Marsh Clin Info Svc in Marshfield, WI (1701 N Fig Ave, Marshfield, WI 54449).

Responsibilities

• Design, deliver, manage, and improve IT services as part of Sanford Technology Solutions - Service Management Office.
• Maximize business value from the use of technology in service design.
• Improve quality, delivery, cost, and value to customers through performance monitoring, automation, and efficiencies.
• Define a common operating model to deliver services using the ITIL framework.
• Manage services using standard processes, KPIs, and tools.
• Apply advanced knowledge and experience to complex, interconnected complementary projects while ensuring projects stay aligned.
• Work independently with minimal direction on day-to-day work; determine own methods, approaches, priorities, and timelines for own work and project teams.
• Resolve unique and complex challenges, generating solutions that consider wider implications.
• Build professional networks, identify and connect resources to solve issues and achieve goals.
• Serve as a resource for leadership, stakeholders, and the project team.
• Align program projects and assess impact on business performance.
• Provide direction and leadership to project teams working on program projects.
• Define scope of program and supporting projects; define best practices, processes, and policies to ensure alignment with program objectives.
• Plan, organize, and deliver key projects/programs and activities in accordance with the organization's mission and goals.
• Detail the roadmap for program management within focal area.
• Manage resources, schedules, and financials; adhere to quality and control guidelines.
• Assess program/project risks, propose resolutions, manage change requests, and track implementation to completion.
• Verify that the program achieves the proposed benefits defined in the business case.
• Maintain authority over the program and its projects; assume responsibility for overall program.
• Contribute to process improvement initiatives related to improving program/project delivery.
• Serve as a change agent, influencing stakeholders and project deliverables to change organizational culture and processes.