IT Program Manager – eCommerce & Order Experience

Key Responsibilities

• Lead the end-to-end commerce and ordering program, including punchout, direct eCommerce, and distributor order channels
• Define and drive the multi-year roadmap aligned to business growth, customer experience, and operational efficiency goals
• Prioritize initiatives using value, risk, and customer impact frameworks
• Collaborate with stakeholders & executives (including Channel Management, Sales, Marketing, and IT Leadership) to ensure alignment between commerce platform capabilities and channel strategy
• Drive improvements in distributor ordering processes, including bulk uploads, integrations, and automation
• Identify and resolve friction points across the Find, Decide, Buy journey
• Ensure commerce and ordering capabilities support Channel Management–led marketplace and partner platform strategies
• Lead cross-functional teams (IT, Channel Mgmt, Marketing, CX, Finance, Sales) to deliver initiatives on time and within scope
• Oversee testing, validation, and launch readiness, particularly for high-impact commerce releases
• Define and track key metrics, and continuously optimize the experience
• Identify and implement opportunities for automation and operational efficiency

Qualifications

• Requires a High School diploma, certification or equivalent and 10+ years of relevant experience; or an Associate degree with 8-10 years of relevant experience; or a Bachelor’s degree with 5-8 years of relevant experience.
• Proven experience managing B2B commerce ecosystems, including punchout and distributor channels
• Strong understanding of order management workflows, pricing, and customer-specific commerce scenarios
• Experience working with enterprise systems and integrations (ERP, CRM, eCommerce platforms)
• Demonstrated ability to lead cross-functional programs in complex environments
• Strong analytical, problem-solving, and communication skills