IT Program Manager

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 Organizations Worldwide Rely On SHI's Concierge Approach To Help Them Solve What’s Next. But The Heartbeat Of SHI Is Our Employees – All 7,000 Of Them. If You Join Our Team, You'll Enjoy Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.Continuous professional growth and leadership opportunities.Health, wellness, and financial benefits to offer peace of mind to you and your family.World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The IT Program Manager leads and oversees complex, large-scale transformational IT programs, ensuring alignment with organizational strategy, driving measurable outcomes, and optimizing processes through strategic leadership, technical expertise, and cross-functional collaboration. This role partners closely with IT leadership, executive stakeholders, product owners, and business teams to plan, govern, and deliver complex initiatives that modernize technology, processes, and operating models. The IT Program Manager is accountable for program execution, stakeholder alignment, financial oversight, and measurable results across multiple concurrent initiatives. This position is required to report to the Somerset, NJ or Austin, TX office on a hybrid basis.

Role Description

• Define, document, and continuously improve the intake process using industry frameworks.
• Evaluate and qualify incoming project/program requests for alignment with business goals, completeness, feasibility, and resource requirements.
• Lead stakeholder discussions for intake, scoping, and prioritization; manage conflicting priorities and drive consensus.
• Oversee prioritization forums and make recommendations on capacity, resource allocation, and trade-offs.
• Monitor and report on intake and program performance metrics; provide transparent status updates to stakeholders.
• Oversee acceptance, review, and communication at each intake stage, ensuring strong program governance.
• Identify, assess, and proactively mitigate program risks.
• Conduct value realization reviews of completed projects, capturing outcomes versus expectations and implementing lessons learned.
• Manage program budgets, resource planning, and financial forecasting; ensure efficient use of resources.
• Collaborate cross-functionally with IT, business units, finance, and transformation offices; leverage steering committees for program governance.
• Lead adoption of best practices, change management initiatives, and continuous improvement activities.
• Develop annual plans for BAU (business-as-usual) and transformation project requests.