IT Program Manager

Virginia Beach, VA • First (Days) shift

About the role

The IT Program Manager will serve as a Revenue Cycle Systems coordination resource for One Sentara Transformation Wave initiatives and other IT-driven initiatives by centralizing intake, validating requirements, coordinating IT engagement, and aligning IT Milestone Owner assignments. The role enables consistent execution, improves planning accuracy, and ensures cross-functional alignment. The IT Program Manager provides centralized expertise, governance, and coordination, driving operational efficiency and ensuring successful execution across IT initiatives within Clinical & Revenue Cycle systems.

Responsibilities

• Review and validate completeness of initiative documentation (BRD/TDD, scope, dependencies)
• Identify gaps and coordinate with Initiative Owners (IOs), BRMs, and BAs
• Analyze initiative scope and determine appropriate IT ownership alignment
• Coordinate and facilitate assignment of IT Milestone Owners
• Support reassignment and escalation processes
• Ensure ownership aligns with actual work effort and technical domain
• Coordinate resource needs across inter-related initiatives
• Support scope definition and risk assessment for technical programs
• Identify cross-project risks and interdependencies and drive mitigation planning
• Build strong relationships across IT, operations, and business leadership
• Resolve conflicts and address project challenges across teams
• Influence stakeholders outside direct reporting lines
• Serve as a liaison across application, integration, analytics, and infrastructure teams
• Provide coordination support for initiatives without assigned enterprise project managers
• Track IT milestones and support execution alignment
• Facilitate communication and issue resolution across stakeholders

Requirements

• Bachelor's in Computer Science or relevant field preferred; 5+ years of experience accepted in lieu of Bachelor's degree
• Certification and experience in relevant Epic application(s) (Prelude, Cadence, HIM, Professional Billing, Hospital Billing, Cogito) preferred
• PMP preferred or obtained within 18 months
• Experience within healthcare IT environments
• Familiarity with ServiceNow and Wave or similar tools
• Ability to influence without direct authority
• Strong stakeholder management and relationship-building skills
• Ability to manage multiple concurrent initiatives
• Strong organizational and prioritization skills
• Ability to interpret complex or incomplete information
• Strong problem-solving and decision-making capability
• Excellent written and verbal communication
• Ability to translate technical concepts to diverse audiences
• Strong attention to detail

Pay

Base pay range for Full Time employment: $106,080.00 - $176,820.80. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000 Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met