IT Professional II

About the role

The IT Professional II performs advanced troubleshooting, analysis, and problem-solving for unit-level support in multiple technical fields, supporting the College of Arts & Sciences.

Responsibilities

• Provides technical oversight and training for conducting research of problems and the formulation of recommended solutions for customers.
• Resolves hardware and software problems with vendor technical support.
• Repairs hardware problems.
• Installs, configures, and maintains both critical and non-critical software and hardware.
• Provides primary administration responsibility for software products or systems.
• Prepares specifications for purchases of hardware and software upgrades.
• Assists with production control, disaster recovery, networking, computer operations, or other operating systems.
• Serves as a resource for internal and external customers.
• Directs the efforts of one or more individuals.
• Documents problems, troubleshooting, and solutions.

Requirements

• Bachelor’s degree in related field or equivalent combination of education and experience.
• Three years of related experience in IT.

Preferred Qualifications

• Experience delivering high-touch customer support in a higher education environment, managing client expectations, and building strong working relationships with faculty, researchers, and staff within a college or academic setting.
• Experience supporting and administering endpoints (e.g., Active Directory, Jamf Pro) in a multi-platform environment (Windows, Linux & macOS).
• Knowledge of State of Texas IT regulations, software/hardware procurement compliance, and accessibility standards (e.g., DIR guidelines, EIR accessibility).
• Experience installing, configuring, and maintaining specialized scientific or research software applications.
• Knowledge of fundamental networking concepts.

Skills

• Ability to multitask and work cooperatively with others.
• Excellent written communication.
• Excellent analytical, interpersonal, and organizational skills.
• Customer service experience.
• Experience configuring, administering, and/or troubleshooting.

Benefits

Salary range: $52,000 - $55,000 annually.

Pay and Schedule

This is a fully onsite role in College Station, TX. May be required to provide on-call support on nights and weekends as needed. This role may require working outside of standard office hours, including evenings, weekends, and holidays, to support the demands of technology services and ensure the seamless operation of essential systems.