IT Production Support Assistant

Job Description

Support production applications in IBM mainframe and midrange computing environments. Create, schedule, execute, monitor, and troubleshoot production jobs using Control-M. Support COBOL applications and promote source code, JCL, PROCS, and control statements using Endevor. Monitor production workloads and resolve job failures or production issues. Manage and update incident tickets using Cherwell or similar IT service management tools. Coordinate mainframe console operations, device assignments, and operator responses. Execute production jobs according to established schedules while maintaining operational standards. Prepare, review, and maintain operational and procedural documentation. Participate in knowledge-sharing sessions, team presentations, and collaborative training activities.

Qualifications

• High School Diploma or equivalent.
• 2+ years of IBM Mainframe Operations and Production Control experience within the last five years.
• Hands-on experience with Control-M for job scheduling, monitoring, ordering, holding, submitting, and cancelling production jobs.
• Experience using Endevor for source code management and promotion of COBOL programs, JCL, PROCS, and control statements.
• Experience working in a data center environment managing incidents using Cherwell or similar ticketing systems.
• Knowledge of COBOL production support, JCL, Mainframe PROCS, and production operations.
• Strong customer service, communication, organizational, and problem-solving skills.
• Ability to work independently and collaboratively in a production support environment.

Preferred

• Experience operating high-speed commercial printers (e.g., Canon varioPRINT 6220 TITAN MICR) for large-volume printing.

Equal Employment Opportunity

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.