IT Product Owner - Global SAP Platform FICO

About the role

The IT department at Costco Wholesale is responsible for the technical future of the company, a global retailer with operations in fourteen countries. The department fosters a family-like atmosphere where employees thrive and succeed, emphasizing the importance of the workforce and community involvement.

Responsibilities

• Manages the end-to-end intake process for Global SAP platform requests, including classifying requests and coordinating dependency tasks with external teams.
• Owns the full delivery lifecycle of features and projects, partnering with the delivery team to remove impediments and ensure timely completion.
• Authors formal Business Requirement Documents (BRDs) for waterfall projects and detailed user stories with acceptance criteria for agile feature delivery.
• Serves as a technical product leader, bridging business strategy and execution, driving value through both Agile and Waterfall methodologies.
• Collaborates with external IT teams, including SAP Basis and Platform teams, to confirm scope, technical dependencies, and timelines for intake requests.
• Leads Design Thinking sessions with business and IT stakeholders to define complex requirements, problem statements, and project scope.
• Articulates requirements for each user story with detailed acceptance criteria.
• Collaborates with the team to prepare user stories within the product backlog.
• Supports business strategy by forming a prioritized backlog of features and user stories for use by the delivery team.
• Works collaboratively and uses best practices with the delivery team to support backlog refinement, planning, and long-term release planning.
• Maintains product health by monitoring and improving the product.
• Ensures completed stories meet acceptance criteria by reviewing test plans, automated testing outputs, or contributing to manual testing efforts.
• Prioritizes and collaborates in resolution of issues and defects.
• Seeks and improves processes across the entire product team.
• Seeks and improves processes across the delivery team by using retrospectives to inspect and adapt.
• Communicates effectively with team members, stakeholders, and all levels of management.
• Works with stakeholders to identify solutions that support their business requirements.
• Conducts the formal review and acceptance of user stories implemented by the team.
• Drives the execution of user acceptance testing (UAT) activities with support from business and technology team members.
• Ensures all documentation is complete and accurate after implementation of features.
• Performs functional reviews of completed features.
• Collaborates and assists with release management tasks as needed (Outage Communications, RFC Creation, Planning, etc).
• Works with multiple in-house and external teams to remove impediments and manage dependencies.
• Escalates and assists in the resolution of impediments to support the timely completion of features/stories.

Requirements

• 5+ years’ experience as a Product Owner or equivalent leadership experience in complex delivery.
• Deep subject matter expertise in SAP FICO modules with a proven track record of managing end-to-end delivery of complex enterprise solutions.
• Demonstrated leadership capabilities, with the ability to drive strategic delivery in both Agile and Waterfall environments.
• Demonstrated ability to collaborate with technical teams, to align on technical feasibility, project scope, and dependencies.
• Proven experience working on an Agile and/or waterfall team.
• Proven experience with creating documentation for communication with varied audiences.
• Proven experience working within a complex software development environment.
• Proven experience working on complex development projects.
• Deep understanding of business requirements elicitation pursuant to specific programs/projects involved.
• Certified Product Owner (within the first 180 days).
• Proficient in User Story creation.
• Expertise in utilizing standard documentation tools/utilities.
• Strong communication, presentation, and interpersonal skills.
• Proven strong leadership qualities combined with excellent written and oral communication skills.
• Recommended Prior experience successfully managing delivery of a technology solution.
• Demonstrated technical and/or data related acumen, as a project management leader.
• Proficient in Google Workspace applications, including Sheets, Docs, Slides, and Gmail.

Qualifications

• Required 5+ years’ experience as a Product Owner or equivalent leadership experience in complex delivery.
• Deep subject matter expertise in SAP FICO modules with a proven track record of managing end-to-end delivery of complex enterprise solutions.
• Demonstrated leadership capabilities, with the ability to drive strategic delivery in both Agile and Waterfall environments.
• Demonstrated ability to collaborate with technical teams, to align on technical feasibility, project scope, and dependencies.
• Proven experience working on an Agile and/or waterfall team.
• Proven experience with creating documentation for communication with varied audiences.
• Proven experience working within a complex software development environment.
• Proven experience working on complex development projects.
• Deep understanding of business requirements elicitation pursuant to specific programs/projects involved.
• Certified Product Owner (within the first 180 days).
• Proficient in User Story creation.
• Expertise in utilizing standard documentation tools/utilities.
• Strong communication, presentation, and interpersonal skills.
• Proven strong leadership qualities combined with excellent written and oral communication skills.
• Recommended Prior experience successfully managing delivery of a technology solution.
• Demonstrated technical and/or data related acumen, as a project management leader.
• Proficient in Google Workspace applications, including Sheets, Docs, Slides, and Gmail.

Skills

• Deep subject matter expertise in SAP FICO modules.
• Leadership capabilities in Agile and Waterfall environments.
• Collaboration with technical teams.
• Experience with creating documentation.
• Experience within complex software development environments.
• Experience with complex development projects.
• Business requirements elicitation.
• User Story creation.
• Google Workspace proficiency.

Benefits

• Paid time off
• Health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance
• Health care reimbursement account
• Dependent care assistance plan
• Short-term disability and long-term disability insurance
• AD&D insurance
• Life insurance
• 401(k)
• Stock purchase plan to eligible employees

Pay

• Level 1 - $90,000 - $115,000
• Level 2 - $105,000 - $135,000
• Level 3 - $130,000 - $160,000
• Level 4 - $140,000 - $200,000

Schedule

• Full-time

Benefits

• Paid time off
• Health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance
• Health care reimbursement account
• Dependent care assistance plan
• Short-term disability and long-term disability insurance
• AD&D insurance
• Life insurance
• 401(k)
• Stock purchase plan to eligible employees