IT/OT Services Engineer

About the role

We are seeking a dynamic and innovative OT (Operational Technology) Engineer to join our IT/OT Services Team. This role is perfect for someone who has strong skills in operational technology and automation, and who is eager to expand their knowledge into networking, cybersecurity, and industrial software. As an OT Engineer, you will play a crucial role in implementing, troubleshooting, and maintaining OT systems, ensuring their reliability and security. You will assess, install, and maintain secure networking, OT cybersecurity, and industrial software solutions, working closely with various teams to enhance and promote operational efficiency.

This is a customer-facing position requiring travel to our customers’ manufacturing sites to help commission and maintain their control systems. Candidates must be able to work with customers in a professional manner while working under pressure during process startups and troubleshooting issues.

Approximately 75% of work is performed on-site at customer facilities (within driving distance of office). Approximately 25-50% overnight travel for multi-day engagements.

Responsibilities

• Execute routine maintenance tasks, updates, and patches on OT systems to uphold peak performance and security. Complete assessments of these systems to identify areas of improvement and ensure systems are operating at standards.
• Provide adept technical assistance and troubleshooting for OT systems, including hardware, software, networks, and industrial equipment.
• Assist in the integration of new OT systems, applications, and technologies into existing infrastructure, ensuring compatibility and secure operation.
• Oversee and monitor OT networks, including LAN, WAN, and industrial networks, to guarantee stability, reliability, and security.
• Install and maintain OT networking and cybersecurity solutions, including hardware and software packages, along with routine maintenance activities.
• Install and maintain industrial software solutions for reliability, historians, middleware, and reporting, enabling customers to connect plant floor data to on-premises and cloud-based solutions.
• Maintain an inventory of OT assets, encompassing hardware, software licenses, and industrial equipment, ensuring proper documentation and tracking.
• Conduct in-depth assessments and vulnerability analyses of OT infrastructure based on ISA 62443 and NIST standards, identifying potential weaknesses and prioritizing mitigation efforts.
• Develop and maintain documentation, procedures, and technical manuals relating to OT systems, configurations, and processes.
• Respond to emergency service requests as needed.

Requirements

• 1-2 years of experience in OT technician or engineering roles, such as process automation, system integration, or process control.
• Familiarity with OT software and hardware solutions.
• Knowledge of OT systems, protocols, architectures, and technologies, including industrial control systems (SCADA, PLC, DCS).
• Ability to respond to emergency service requests as needed.
• Knowledge of industrial safety practices and PPE.
• United States citizenship with a valid driver’s license.
• B.S. Degree in Computer Engineering, Information Technology, Electrical Engineering, Computer Science, or similar technical degree.

Preferred Qualifications

• Experience with OT systems such as control systems, PLC, DCS, historians, SCADA, etc.
• Knowledge of secure network architectures for critical infrastructure environments.
• Experience with networking and cybersecurity hardware/software packages, including:
  • Networking, switches, and firewalls
  • Vulnerability monitoring/asset management
  • Endpoint security, whitelisting, SIEM
  • Backup & recovery
  • Virtualization
  • System administration capabilities
  • Data integration & data historians
• Ability to install and troubleshoot Microsoft operating systems and computer-related issues.
• Experience with industrial software packages, including:
  • Plant wireless solutions
  • Vibration monitoring
  • Asset management systems
  • Plant historian systems
  • Data lakes
  • OPC UA middleware
• Relevant certifications such as CompTIA Security+, CCNA, ISA CAP, etc.
• Experience with OT cybersecurity assessment and cybersecurity program implementation and planning.

Physical Requirements

• Standing
• Walking
• Sitting
• Kneeling
• Reaching overhead
• Climbing
• Pushing and pulling
• Lifting up to 50 pounds
• Using a computer
• Using a telephone
• Driving

Benefits

• Participation in the Employee Stock Ownership Program (ESOP)
• Retirement plan, including a Safe Harbor contribution
• Medical, dental, and vision insurance
• Employer-paid life insurance and long-term disability insurance
• Generous paid leave options, including:
  • Vacation time
  • Sick leave
  • Personal leave time
  • R.E. Mason Way Half Day
  • Paid jury duty
  • Paid bereavement leave
• Paid parental leave
• Paid company holidays
• Career development program
• Retirement and financial wellness program
• Employee Assistance Program (EAP)
• Alternative/hybrid work schedules

R.E. Mason is a 100% employee-owned company covering North Carolina, South Carolina, and Virginia. As an Emerson Impact Partner, we provide industry-leading process equipment and service for process control, automation, safety, and reliability across industries such as chemical, pharmaceutical & life sciences, power & utilities, food & beverage, and pulp & paper.