IT / OT Infrastructure Manager
Who we are looking for
We’re seeking an IT Infrastructure Manager to lead and evolve the technology foundation that enables a positive, reliable, and productive end-user experience for all Re:Builders. This role blends deep infrastructure expertise with strong people leadership, emotional intelligence, and a continuous-improvement approach.
The Role
The IT Infrastructure Manager is responsible for leading the infrastructure team, overseeing day-to-day operations, and owning infrastructure design and architecture across Re:Build. This role ensures systems are secure, available, scalable, and performant, while continuously improving the way infrastructure services are delivered.
You’ll partner closely with business leaders, IT peers, and vendors to solve today’s infrastructure challenges and design solutions that support future growth.
Leadership & Team Management
- Lead, coach, and develop the Infrastructure team, fostering a positive, accountable, and service-oriented culture
- Manage staffing, scheduling, priorities, performance reviews, and professional development plans
- Ensure teams operate cohesively with minimal friction; mentor and support others across IT as needed
Infrastructure Operations & Reliability
- Oversee all infrastructure operations, processes, and service delivery
- Ensure service levels meet or exceed agreed targets; manage escalations and breached SLAs
- Own and lead critical incident management processes and post-incident improvements
- Support the team with incident resolution, service requests, and project execution when needed
Architecture & Engineering
- Design, review, and approve infrastructure architectures using a collaborative, business-aligned approach
- Lead design, build, test, and support activities for infrastructure solutions across the enterprise
- Ensure infrastructure standards, patterns, and documentation are current and effective
Continuous Improvement & Metrics
- Define, validate, and communicate important infrastructure metrics and performance indicators
- Drive continuous improvement across people, processes, and systems using data-driven methods
- Maintain SOPs, work instructions, and knowledge base content; communicate changes effectively
Planning, Governance & Vendors
- Contribute to IT planning, budgeting, forecasting, and vendor management
- Ensure infrastructure aligns with security, compliance, and regulatory requirements
- Monitor end-user satisfaction and feedback, translating insights into actionable improvements