IT/OT Analyst

Location: Bayport, MN (Hybrid – 3-4 days onsite)

About the role

Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew process improvement associates measure and document customer satisfaction, cost and time reduction, and quality improvement processes and develop strategies to improve them.

Responsibilities

• Serve as the primary technology liaison for plant floor operations, helping coordinate and resolve issues impacting production
• Partner closely with Controls Engineers to support manufacturing systems, devices, and technology infrastructure
• Troubleshoot and coordinate resolution of network, hardware, device, and peripheral issues, including label printing systems and other plant-floor technologies
• Help protect production uptime by monitoring and supporting the technology footprint across manufacturing assets and devices
• Partner with IT and security teams to help ensure operational technology environments remain secure and compliant
• Support incident management, rapid-response activities, and escalation processes for technology-related production issues
• Assist in developing and improving processes, workflows, metrics, and reporting related to IT/OT operations
• Participate in pilot programs and technology experiments to evaluate new tools, processes, and solutions within the manufacturing environment
• Document issues, procedures, and improvement opportunities to support operational excellence and continuous improvement
• Present updates, recommendations, and findings to stakeholders, including senior leadership as needed

Requirements

• Bachelor's degree in Management Information Systems (MIS), Information Technology, Industrial Engineering, Business, a related discipline, or equivalent experience
• 1-3 years of experience in a technical analyst, business analyst, operations analyst, or manufacturing technology support role
• Understanding of basic IT infrastructure concepts, including hardware, networking, and endpoint devices
• Strong troubleshooting and problem-solving skills
• Ability to work effectively with both technical and non-technical stakeholders
• Excellent communication and organizational skills

Pay

The salary range for this role is $62,000 to $85,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, and certifications.

Benefits

• Comprehensive healthcare package (medical, dental, vision)
• Disability and group term life insurance
• Health and flexible spending accounts
• Utilization bonus
• 401(k) with match
• Flexible time off for salaried employees
• Parental leave for salaried employees
• Flexible work arrangements

All benefits are subject to eligibility requirements.