IT Operations & Security Lead

About the Company

Vego Garden is making gardening as accessible and sustainable as possible, while encouraging gardening to be an avenue for personal and community development. Since its launch in 2020, Vego Garden has become the leading brand in raised garden beds and one of the fastest-growing consumer brands in the country. With a 200,000-square-foot headquarters and distribution center and a 5-acre farm, we employ over 100 team members across the U.S. and internationally. Our high-quality raised garden beds are recognized for their durability, eco-friendly materials, and safety for children and pets. We partner with major retailers such as Costco, ACE Hardware, Home Depot, Menards, Lowe's, Wayfair, and Amazon. Through our Vego Garden Kids and Giving Back Program, we have donated over 3,500 garden beds to schools, underserved communities, and philanthropic initiatives.

About the Role

We are seeking an experienced IT Operations & Security Lead to manage, support, and secure the technology environment powering our growing eCommerce business. This role serves as the primary technical resource for employee technology, business applications, infrastructure, and cybersecurity initiatives. The ideal candidate is a hands-on problem solver who enjoys supporting users, improving systems, and driving operational excellence in a fast-paced organization. This position offers an opportunity to take ownership of day-to-day IT operations while shaping the future of technology and security at Vego Garden.

Responsibilities

• IT Operations
  • Serve as the primary escalation point for IT support requests across the organization.
  • Provide technical support for employees across office, warehouse, and remote environments.
  • Diagnose and resolve hardware, software, operating system, and business application issues.
  • Configure, deploy, maintain, and support laptops, desktops, mobile devices, printers, and peripherals.
  • Manage employee onboarding and offboarding, including device setup, account provisioning, and access management.
  • Maintain accurate inventory of technology assets and software licenses.
• Business Applications & Systems Support
  • Support Google Workspace and related productivity platforms.
  • Troubleshoot issues involving ERP, WMS, CRM, shipping, and eCommerce systems.
  • Partner with internal teams to improve business processes and technology adoption.
  • Coordinate with software vendors and external service providers to resolve technical issues.
  • Assist with application implementation, upgrades, and user training.
• Infrastructure & Networking
  • Support office and warehouse network environments, including Wi-Fi, VPN, firewalls, switches, printers, and conference room technology.
  • Monitor system performance and proactively identify opportunities for improvement.
  • Participate in infrastructure upgrades, deployments, and technology projects.
  • Ensure reliability and availability of business-critical systems.
• Cybersecurity
  • Assist in maintaining a secure IT environment through implementation of security best practices.
  • Manage user access controls, MFA, endpoint protection, and device security policies.
  • Support vulnerability remediation, patch management, and security monitoring efforts.
  • Assist with incident response and security investigations when needed.
  • Promote cybersecurity awareness and best practices across the organization.
• Process Improvement & Documentation
  • Create and maintain technical documentation, procedures, and support knowledge bases.
  • Recommend solutions that improve efficiency, reliability, and user experience.
  • Participate in strategic technology initiatives and continuous improvement efforts.
  • Support company growth through scalable and secure technology solutions.

Requirements

• 5+ years of experience in IT Operations, Technical Support, Systems Support, Infrastructure Support, or related roles.
• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.
• Strong experience supporting Windows and macOS environments.
• Experience administering Google Workspace and cloud-based collaboration tools.
• Strong troubleshooting skills across hardware, software, networking, and business applications.
• Working knowledge of TCP/IP, DNS, DHCP, Wi-Fi, VPN, firewalls, and endpoint security.
• Experience managing user accounts, permissions, and access controls.
• Experience with ticketing systems and IT documentation.
• Strong communication, problem-solving, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience supporting eCommerce, retail, distribution, logistics, or warehouse operations.
• Experience with Shopify, ERP, CRM, WMS, and shipping platforms.
• Experience supporting barcode scanners, label printers, and warehouse technology.
• Familiarity with cybersecurity frameworks and security best practices.
• Industry certifications such as CompTIA A+, Network+, Security+, Google Workspace Administrator, and/or Microsoft Certifications.

Physical Demands

This position primarily involves working at a desk and operating a computer for prolonged periods with moderate walking and standing.

Schedule

This is a full-time, on-site position based in Tomball, TX. Work hours are Monday through Friday, 8:00 AM to 4:30 PM, with a 30-minute lunch break from 12:00 PM to 12:30 PM.

Pay

The salary range for this position is $65,000–$80,000.

Benefits

• Flexible Paid Time Off.
• 12 PTO days per year, accrued bi-weekly, with incremental increases annually.
• 7 paid holidays.
• 401k contribution match of 4%.
• Comprehensive medical, dental, vision, and life insurance plans (company pays 100% of premiums for employees for dental, vision, life, and select medical plans).
• $100 monthly toll roads allowance.
• $50 monthly phone allowance.
• Company-sponsored breakfasts and lunches.
• Supportive leadership, engaging activities, employee appreciation, and other perks.